Supervisor II - Marine

Thompson Tractor Company; Daphne (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

Thompson Tractor is seeking a Service Supervisor to oversee daily service operations in Daphne, AL. You will manage service technicians, service advisors, and service clerks, coordinate schedules, monitor performance, and uphold safety and quality standards.

The role emphasizes leadership, efficient workflow, documentation accuracy, and exceptional customer service, with a focus on regulatory compliance and continuous process improvement.

Qualifications

• 3+ years of experience in service operations or supervisory roles.
• Strong leadership, communication, and organizational skills.
• Knowledge of industry safety standards and regulations.

Responsibilities

• Supervise service technicians and support staff; mentor and coordinate team goals.
• Schedule and assign service jobs; monitor work quality and documentation.
• Serve as primary contact for customer needs and ensure satisfaction.
• Enforce safety procedures and regulatory compliance; conduct inspections/audits.
• Identify areas for improvement and implement corrective actions.

Skills

Leadership

Communication

Organizational Skills

Customer Focus

Problem Solving

Education

High school diploma or equivalent

Job description

Description

The Service Supervisor is responsible for overseeing daily service operations, ensuring high-quality customer support, and maintaining efficient workflows within the service department. This role involves managing service technicians, service advisors, and service clerks, coordinating schedules, monitoring performance, and ensuring compliance with company standards, safety regulations, and customer expectations.

Job Details

Description

The Service Supervisor is responsible for overseeing daily service operations, ensuring high-quality customer support, and maintaining efficient workflows within the service department. This role involves managing service technicians, service advisors, and service clerks, coordinating schedules, monitoring performance, and ensuring compliance with company standards, safety regulations, and customer expectations.

Essential Responsibilities And Expectations

Team Leadership

• Supervise and mentor service technicians and support staff.
• Conduct regular team meetings to communicate goals, updates, and safety protocols.

Service Operations

• Schedule and assign service jobs to ensure timely completion.
• Monitor work quality and adherence to company standards.
• Maintain accurate service records and documentation.

Customer Service

• Act as the primary point of contact for customer needs.
• Ensure customer satisfaction through timely and effective service delivery.
• Compliance & Safety
• Enforce safety procedures and regulatory compliance.
• Conduct inspections and audits to maintain operational standards.

Process Improvement

• Identify areas for improvement and implement corrective actions.

Qualifications

Education

High school diploma or equivalent; technical certifications preferred.

Experience

• 3+ years of experience in service operations or supervisory roles preferred.
• Strong leadership, communication, and organizational skills.
• Knowledge of industry safety standards and regulations.

Skills And Competencies

• Problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with strong interpersonal skills.

Job Training

• Computer software
• Supervision & leadership
• Business communications
• Regulatory compliance
• Web-based tools
• Safety compliance

Safety Summary

Working Conditions

Work is normally performed in a shop, office, or field environment. Exposure to physical risk and all weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required.

Physical Requirements

• Speaking
• Listening
• Writing
• Grasping
• Stooping
• Kneeling
• Climbing
• Lifting up to 75 lbs.

Job Hazards

• Tripping, slipping, falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.