Supervisor II - EPG

Thompson Tractor Company; Panama City (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Thompson Tractor Company in Panama City is seeking a Power Systems Service Supervisor to lead a team of EPG technicians. You will manage job assignments, handle customer concerns, and ensure efficient operations within the Service Department.

The ideal candidate will have service technician experience, strong communication skills, and proficiency in Microsoft Office Suite. This role demands attention to detail and a commitment to customer satisfaction, ensuring top-class service delivery.

Qualifications

• Experience working as a Service Technician preferred.
• Basic typing skills required.
• Strong technical/equipment repair skills.

Responsibilities

• Coach and direct Service Department employees.
• Monitor, improve, and maintain technician performance.
• Ensure job planning, quoting, and parts availability.

Skills

Telephone communication skills

Verbal communication skills

Written communication skills

Microsoft Office Suite

Microsoft SharePoint

Microsoft Dynamics AX 2012

Technical/equipment repair skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Position Summary

The Power Systems Service Supervisor serves as team leader and tracks efficiency for 5‑15 EPG technicians, ensuring customer needs are met at the highest level. This dynamic role requires knowledge of Marine, EPG, and Truck Service business. The Supervisor supports the Service Dispatcher/Advisor in daily tasks such as handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, and training or mentoring less experienced technicians.

Essential Responsibilities & Expectations

• Coach and direct Service Department employees
• Monitor, improve, and maintain technician performance
• Ensure proper planning of jobs, quoting, parts availability, and manpower
• Effectively handle customer objections and concerns
• Maintain proper dialogue with customers and inform them of repair status as required
• Monitor customer satisfaction and employee morale, taking steps to improve both when necessary
• Minimize customer downtime with accurate and efficient job planning and repairs, and effectively communicate with company personnel

Qualifications

• Education: High school diploma or equivalent required
• Experience: Experience working as a Service Technician preferred; experience using personal computers (Microsoft Word, Excel) and basic typing skills required
• Skills and Competencies: Telephone, verbal, and written communication skills; Microsoft Office Suite; Microsoft SharePoint; Microsoft Dynamics AX 2012; strong technical/equipment repair skills

Job Training

• Microsoft Word and Excel – basic and intermediate
• Supervisory skills training
• Business communication skills training
• OSHA & MSHA required training
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
• Compliance training

Safety Summary

Work normally performed in a Service Department shop office or shop environment. Exposure to physical risk and all‑weather conditions is associated with this position.

Working Conditions

• Work performed in a shop office or shop environment
• Exposure to physical risk and all‑weather conditions

Physical Requirements

• Ability to speak, listen, write, and communicate effectively
• Ability to grasp, stoop, kneel, and climb as required
• Ability to safely lift up to 75 lbs.

Job Hazards

• Risk of tripping, slipping, and falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.