Supervisor, II Account

U.S. Xpress, Inc.; Windsor (CT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Vacation, Sick, & Personal time

Paid Holidays

Tuition Reimbursement

On-site work out facility

Paid Parental Leave

Job summary

U.S. Xpress is seeking an Operations professional to supervise and develop drivers for assigned accounts, addressing service issues and ensuring on-time shipments.

The role focuses on driver management, performance, and coordination with customers to meet lanes and ETAs. Responsibilities include supervising drivers, maintaining fleet readiness, planning loads, and ensuring compliance with DOT regulations while protecting revenue and customer trust.

Qualifications

• High school diploma or equivalent.
• Equivalent years of experience are defined as one year of professional experience for each year of college requested.
• 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred.
• Transportation, logistics, and/or supervisory a plus.

Responsibilities

• Supervise and develop all drivers for assigned accounts and address customer service issues and shipments.
• Manage all aspects related to drivers and their performance.
• Assist with setup and management of new accounts and address driver disputes.
• Plan loads and coordinate with drivers, considering driver hours and ETAs.
• Ensure on-time service and that fleet maintenance is current.

Skills

Organizational change

Fast learner

Problem solving

Effective communicator

DOT regulations

Education

High school diploma or equivalent

Job description

Who We Are

POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Tuition Reimbursement
• On-site work out facility

DOLLAR TREE WINDSOR CT

Sunday-Thursday 10am-7pm

Position open to remote: No

Who We Are

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• On-site work out facility

What You’ll Do

Responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer’s needs and demands.

• Manages all aspects related to drivers.
• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs; discipline and/or write up drivers when warranted; makes recommendations for terminations.
• May assist with the set up and management of new accounts.
• Responsible for addressing issues and disputes for drivers.
• Track and work with the customer(s) to receive assigned lanes and commitment levels from shipping locations. Includes responsibility for the ETA of the trucks at each stop.
• Ensures drivers and equipment are performing as necessary to provide on-time service.
• Ensures all fleet maintenance programs are current on tractors and trailers.
• Maximizes revenue per tractor through appropriate equipment utilization.
• Documents and communicates all service related issues.
• Develops a sense of trust and integrity with the customer.
• Seeks appropriate guidance from leadership on matters that could negatively impact USX financially.
• Plans loads for driver pick up and drop offs based on availability, preferences keeping in mind driver hour requirements; contacts drivers with schedules
• Coordinates with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
• Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner.
• Other duties as assigned by management.

What We’re Looking For

Education

High school diploma or equivalent required.

Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience

3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred

Transportation, logistics, and/or supervisory a plus

Skills & Abilities

Adept at assessing organizational dynamics and managing change

Works quickly and efficiently. Able to test solutions, learn, and iterate quickly

Proactive and pragmatic problem solver

Communicates effectively across multiple mediums

Comprehensive knowledge of DOT regulations impacting daily operations preferred.

Supervisory Responsibility

N/A

Work Environment: This job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets.

Physical Requirements: While performing the duties of this job, the employee must have the ability to communicate or exchange information. The employee is required to have close visual acuity to perform an activity such as viewing a computer, expansive reading, or preparing and analyzing data, reports, and figures.

EEO Employer: The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.