Supervisor, II Account

U.S. Xpress, Inc.; Duncan (OK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Vacation & Personal Time

Paid Holidays

Tuition Reimbursement

On-site gym

Paid Parental Leave

Job summary

U.S. Xpress, Inc. is seeking a capable Operations Supervisor to supervise and develop drivers for assigned accounts, resolve customer service issues, and ensure shipments meet customers’ needs.

This role emphasizes safety, performance coaching, and cross-functional collaboration. The ideal candidate has 3+ years of operations experience in transportation or logistics, with DOT knowledge and strong communication skills.

Qualifications

• High school diploma or equivalent.
• Equivalent years of experience are defined as one year of professional experience for each year of college requested.
• 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred.
• Transportation, logistics, and/or supervisory experience a plus.

Responsibilities

• Supervise and develop all drivers for assigned accounts.
• Address customer service issues or complaints.
• Coordinate shipments to meet the customer’s needs and demands.
• Provide coaching and feedback to drivers to improve performance.
• Promote safety metrics and KPI tracking related to service metrics.
• Collaborate with other departments and support yard operations.

Skills

Organizational dynamics

Rapid testing and iteration

Problem solving

Effective communication

DOT regulations knowledge

Education

High School Diploma or equivalent

Tools

AS400

XPM

Job description

Who We Are

POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Tuition Reimbursement
• On-site work out facility

FD DUNCAN OK

Sunday - Thursday 5:00 AM – 2:00 PM

Position open to remote: No

Who We Are

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• On-site work out facility

What You’ll Do

This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer’s needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety.

Position Functions

• Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.
• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
• Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
• Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
• Maximize company profitability and revenue through appropriate equipment utilization.
• Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
• Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
• Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
• Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
• Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.
• Collaborate with other operational and support departments on various tasks.
• Yard duties as assigned.
• Proactively work to assist others in achieving the organization’s objectives.
• Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
• Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.
• Proactively work to assist others in achieving the organization’s objectives.

What We’re Looking For

Education

High school diploma or equivalent required.

Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience

• 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred
• Transportation, logistics, and/or supervisory a plus

Skills & Abilities

• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums
• Comprehensive knowledge of DOT regulations impacting daily operations preferred.

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.