Account Specialist

U.S. Xpress, Inc.; New Caney (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with Employer Matching

Paid Time Off

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Job summary

U.S. Xpress, Inc. is seeking an on-site dispatcher to monitor fleet status and coordinate driver work to maintain timely deliveries.

You will interact with drivers, customers, and vendors, ensuring accurate paperwork and schedules. The role emphasizes strong problem solving, DOT knowledge, and proficient use of MS Word and Excel. Ideal candidates have 1–2 years in operations or related management, a high school diploma, and the ability to work in a fast-paced environment at our New Caney, TX

Qualifications

• Any combination of education and experience equivalent to a high school diploma.
• Minimum of 1-2 years field operational experience or related management experience required.

Responsibilities

• Develop and maintain strong customer relationships to grow freight orders.
• Dispatch drivers and schedule loads for customer delivery.
• Monitor delivery schedules and communicate issues to customers and drivers.
• Enter data, generate reports, and ensure accuracy of trailer/tractor numbers.
• Coordinate inbound freight and pickups; manage vendor communications.
• Escort drivers through deliveries and update customers on ETA.

Skills

Analytical skills

Communication

Interpersonal skills

Problem solving

DOT knowledge

MS Word

MS Excel

Education

High school diploma or equivalent

Tools

MS Word

Excel

Job description

Who We Are

U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance
  

WALMART NEW CANEY TX
Monday - Friday 7:00 AM - 4:00 PM
Position open to remote: No
Grade: ES09
Compensation Range: $15.79 – $21.36

Who We Are

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance
  

What You’ll Do

Monitors fleet status to ensure effective communications at all times between drivers and on site terminal. Assists in providing customer service to account as well as managing driver work and performance. Monitors situations and provides feedback on issues that affect store delivery schedules or customer service issues. Sets up deliveries and is responsible for driver paperwork for deliveries.

• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
• Analyze freight and staffing demands and plan accordingly.
• Dispatch drivers to trailers and schedule loads for customer delivery.
• Provide information on delivery schedules and issues; provide drivers with packet information concerning deliveries.
• Unassign/reassign loads and locate equipment to prevent service failure or minimize service failure impact.
• Perform data entry for account. Create, prepare, and file appropriate reports.
• Ensure the trailer number and pro # in the database match; confirm that tractor and trailer numbers match by reviewing equipment numbers against system data.
• Schedule, manage, and communicate with vendors about inbound freight and pick up/delivery times.
• Monitor in-transit deliveries for breakdown or other issues that may effect on time delivery; keep customer constantly advised and updated.
• Answer phone calls concerning deliveries, freight, pick-ups, or other issues affecting the customers or the drivers.
• Review and update all driver’s projected time of arrival.
• Perform other duties as assigned.
  

What We’re Looking For

Education

• Any combination of education and experience equivalent to a high school diploma.
  

Experience

• Minimum of 1-2 years field operational experience or related management experience required.
  

Skills/Certifications

• Superior analytical, communication, and interpersonal skills.
• Strong problem solving and innovative thinking skills.
• Extreme patience dealing with explosive situations; strong follow procedures.
• Comprehensive knowledge of DOT regulations impacting daily operations.
• Proficiency in MS Word and Excel.
  

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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