Supervisor, II Account

U.S. Xpress, Inc.; Marianna (FL); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Employer Matching

Health Savings Accounts

Flexible Savings Accounts

Company Paid Holidays

Paid Time Off

Employee Stock Purchase Plan

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Job summary

U.S. Xpress, Inc. in Marianna, FL is seeking an Operations Supervisor to lead and develop drivers for assigned accounts, ensuring service standards and resolving issues to meet customer needs.

The role emphasizes safety KPIs, driver performance, and cross-functional collaboration. A high school diploma and 3+ years of operations experience are required. Remote work is not available; competitive pay and benefits are provided.

Qualifications

• High school diploma or equivalent.
• 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning.
• DOT regulations knowledge preferred.

Responsibilities

• Proactively promote safety metrics and KPIs around service pickup %, deadhead %, assignments per week, and other objectives.
• Supervises driver performance to balance business and driver needs.
• Coach drivers on performance or behavior using High Performance Coaching.
• Ensure high level of service for U.S. Xpress customers through proactive communication.
• Maximize profitability and revenue through equipment utilization.
• Foster win/win scenarios with high driver and customer satisfaction and loyalty.
• Coordinate with drivers on physicals, random drug screens, and CDL renewal deadlines.
• Plan driver loads based on availability and ensure on-time service.
• Collaborate across departments and perform yard duties as needed.

Skills

Customer Service

Fleet Management

Load Planning

DOT Regulations

Education

High school diploma or equivalent

Tools

AS400

XPM

Job description

Who We Are

U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

FAMILY DOLLAR MARIANNA FL

8:00-17:00

Position open to remote: No

Grade: ES11

Compensation Range: $48,800 - $61,000

Primary Position Purpose

This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer’s needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety.

Position Functions

• Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.
• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
• Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
• Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
• Maximize company profitability and revenue through appropriate equipment utilization.
• Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
• Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
• Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
• Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
• Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.
• Collaborate with other operational and support departments on various tasks.
• Yard duties as assigned.
• Proactively work to assist others in achieving the organization’s objectives.
• Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
• Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.
• Proactively work to assist others in achieving the organization’s objectives.

What We’re Looking For

Education

• High school diploma or equivalent required.
• Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience

• 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred
• Transportation, logistics, and/or supervisory a plus

Skills & Abilities

• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums
• Comprehensive knowledge of DOT regulations impacting daily operations preferred.

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Statement

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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