Supervisor, II Account

Xpresstechfreight; Gordonsville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Vacation, Sick, & Personal time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

On-site workout facility

Job summary

U.S. Xpress in Gordonsville, VA is seeking a Supervisor, II Account to lead and develop all drivers for assigned accounts, addressing customer service issues and shipments to meet client needs.

You will identify best-course actions daily to improve satisfaction, retention, and safety while promoting safety metrics and KPIs around service pickup, deadhead, and weekly assignments. You'll oversee driver performance, coach using High Performance methods, ensure on-time service, maximize equipment

Qualifications

• High school diploma or equivalent required.
• Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Responsibilities

• Supervise and develop all drivers for assigned accounts and address customer service issues.
• Provide best course of action solutions for daily problem resolution to improve satisfaction, retention, utilization, and safety.
• Promote safety metrics and KPIs around service pickup, deadhead, assignments per week, and other metrics essential for the organization’s objectives.
• Manage driver performance to balance business needs and driver needs.
• Coach drivers using High Performance Coaching techniques.
• Ensure high level of service through proactive communication and relationships with customers.
• Maximize profitability through equipment utilization.
• Plan driver loads based on PTA and coordinate with drivers for on-time service.
• Coordinate with drivers on physicals, random drug screens, and CDL renewal deadlines.
• Use systems such as AS400 and XPM to maximize productivity.
• Collaborate with other departments and perform yard duties as assigned.
• Support others to achieve organizational objectives.

Skills

Customer Service

Fleet Management

Load Planning

Communication

Problem Solving

Education

High school diploma or equivalent

Job description

Supervisor, II Account
WALMART GORDONVILLE VA
Sun-Tues E/O Wed. 6P-6A
Position open to remote: No

Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• On-site work out facility

What You’ll Do:

This position is responsible for supervising anddeveloping all drivers for assigned accounts; addressing customer serviceissues or complaints; and all shipments to meet the customer’s needs anddemands. Provides best course of action solutions for problem resolution on adaily basis to improve customer satisfaction, retention, utilization, andsafety.
PositionFunctions:
Proactively promote safety metrics and keyperformance indicators around service pickup %, deadhead %, assignmentsper week, and any other metric essential for the organization’sobjectives.
Supervises driver performance to ensure properbalance is achieved with business needs and driver needs.
Utilize High Performance Coaching toproactively coach drivers on performance or behavior expectations.
Ensure the highest level of service for U.S.Xpress customers by effectively managing expectations and commitmentsthrough strong relationships and proactive communication.
Maximize company profitability and revenuethrough appropriate equipment utilization.
Ensure win/win scenarios that result in bothhigh driver and customer satisfaction and loyalty.
Utilize effective communication to handlesensitive issues, difficult conversations, and/or driver disputes.
Effectively plan driver loads based onavailability (PTA) and ensure drivers and equipment are performing asnecessary to provide on-time service.
Coordinate with drivers on physicals andrandom drug screens as well as CDL renewal deadlines based on SafetyDepartment tracking and correspondence.
Utilize systems such as AS400 and XPM forvarious tasks to ensure maximum departmental productivity.
Collaborate with other operational and supportdepartments on various tasks.
Yard duties as assigned.
Proactively work toassist others in achieving the organization’s objectives.
Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.
Proactivelywork to assist others in achieving the organization’s objectives.

What We’re Looking For:

Education
High school diploma or equivalent required.
Equivalent years of experience are defined as one year of professional experience for each year of college requested.
Experience
3+ yearsOperations experience including Customer Service, Fleet Management, orLoad Planning preferred
Transportation, logistics, and/or supervisory a plus
Skills & Abilities
Adept at assessing organizational dynamics and managing change
Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
Proactive and pragmatic problem solver
Communicates effectively across multiple mediums
Comprehensive knowledge of DOT regulations impacting daily operations preferred.
SupervisoryResponsibility
N/A
WorkEnvironment: This job operates in a normal professional officeenvironment and routinely uses standard office equipment such as computers,phones, photocopiers, fax machines, and filing cabinets.
Physical Requirements: While performing the duties of this job, the employee must have the ability tocommunicate or exchange information. The employee is required to have closevisual acuity to perform an activity such as viewing a computer, expansivereading, or preparing and analyzing data, reports, and figures.
EEOEmployer: The Company is an equal employment opportunity employer. The Company’spolicy is not to unlawfully discriminate against any applicant or employee onthe basis of race, color, sex, sexual orientation, gender identity, religion,national origin, age, military status, disability, genetic information, or anyother consideration made

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

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