Supervisor II

Dsv Air & Sea SAU; Lancaster (OH); On-site; USD 80,000 - 90,000; Full time

Job summary

DSV Lancaster, USA is seeking an Operations Supervisor II to oversee inbound/outbound activities, labor scheduling, space utilization and customer communication. You will lead a team, manage performance, hire/train staff, and ensure safe, cost-effective operations aligned with client expectations.

Responsibilities include daily planning, KPI achievement, SOP compliance, and ongoing process improvements to maximize efficiency and service quality. Base pay ranges from $80,000 to $90,000 annually.

Qualifications

• High school diploma or GED.
• 3 years’ experience working in a logistics/distribution.
• 1 year experience in a supervisory role.
• Preferred: Prior MHE certification / knowledge of basic MHE operation.

Responsibilities

• Supervise inbound, outbound, and warehousing activities daily.
• Plan labor scheduling, space utilization, equipment and manpower.
• Hire, train, and evaluate staff; conduct performance appraisals.
• Ensure safety, quality, and adherence to SOPs; meet client KPIs.

Skills

Labor management

Supervisory experience

MHE certification

Education

High school diploma / GED

Tools

MHE operation

Job description

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.com and follow us onLinkedInandFacebook.

Location: USA - Lancaster, 35 Technology Pl

Division:Solutions
Job Posting Title: Supervisor II
Time Type: Full Time

POSITION SUMMARY

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.

Effectively keeps senior management and client representatives informed of critical issues that affect the operations

Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the site's operating agreement with the client.

Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations.

Meets all client specified KPI’s and complies with Quality system requirements.

Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provides direction and support to Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.

Has overall training and evaluation responsibilities of warehouse staff.

Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.

Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.

Trains new staff in assigned duties, or delegate training responsibility to experienced team members. Assesses progress of trainees and adds additional duties as appropriate.

Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.

Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff. Keeps abreast of progress or problems.

Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess the group’s overall status. Discusses ideas for improvement. Keeps staff informed of new developments.

Assists in the physical operations as needed.

Delivers results by leveraging the skills of the right people at the right time

Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction

Provides ongoing growth and development opportunities for team members

Provides input and conducts annual performance reviews for team members

Supports adherence to Standard Operating Procedures (SOPs).

Supports and trains team members with adherence to SOPs (corporate and client)

SKILLS & ABILITIES

Education & Experience:

Must have a High school diploma or general education degree (GED)

3 years’ experience working in a logistics/distribution/relevant environment

1 year experience in a supervisory role

Preferred: Prior MHE certification / knowledge of basic MHE operation

For this position, the expected base pay range is $80,000.00 – $90,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.