Supervisor, Operations
DSV Road GmbH
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Job summary
DSV Global Transport and Logistics is seeking an Operations Supervisor to lead daily inbound/outbound activities, product slotting, and customer communications. You will supervise staffing, training, performance, and safety to meet service and cost objectives.
The role emphasizes leadership and process improvement across warehousing operations. Under the direction of the Operations Manager, you will ensure KPI achievement, training, and HR functions while maintaining SOPs and quality standards.
Qualifications
- Must have a High school diploma or GED.
- 3 years’ experience working in a logistics/distribution/relevant environment.
- 1 year experience in a supervisory role.
- Preferred: Prior MHE certification / knowledge of basic MHE operation.
Responsibilities
- Supervise staff, plan inbound/outbound, product slotting and customer communication daily.
- Hire and train staff, conduct performance appraisals, address issues, and resolve problems.
- Supervise receiving, warehousing and shipping to meet service and cost objectives.
- Ensure KPI targets, safety, and quality across operations.
- Maintain SOP adherence and provide guidance to HR for staffing and development.
Skills
Education
Tools
Job description
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Managerial
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Division: Contract
Job Posting Title: Supervisor, Operations
Time Type: Full Time
The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives.
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
- Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
- Effectively keeps senior management and client representatives informed of critical issues that affect the operations
- Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the site’s operating agreement with the client.
- Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations.
- Meets all client specified KPI’s and complies with Quality system requirements.
- Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provides direction and support to Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
- Has overall training and evaluation responsibilities of warehouse staff.
- Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.
- Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
- Trains new staff in assigned duties, or delegate training responsibility to experienced team members. Assesses progress of trainees and adds additional duties as appropriate.
- Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
- Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff. Keeps abreast of progress or problems.
- Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess the group’s overall status. Discusses ideas for improvement. Keeps staff informed of new developments.
- Assists in the physical operations as needed.
- Delivers results by leveraging the skills of the right people at the right time
- Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction
- Provides ongoing growth and development opportunities for team members
- Provides input and conducts annual performance reviews for team members
- Supports adherence to Standard Operating Procedures (SOPs).
- Supports and trains team members with adherence to SOPs (corporate and client)
- Must have a High school diploma or general education degree (GED)
- 3 years’ experience working in a logistics/distribution/relevant environment
- 1 year experience in a supervisory role
- Preferred: Prior MHE certification / knowledge of basic MHE operation
- Satisfactory completion of a forklift training program
- Proficient in Microsoft Office (Excel, Work, and Power Point)
- RF Scanners
- WMS functions
- Business communication
- Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products
- Strong attention to detail accuracy and accomplish job tasks in a timely manner
- Good organizational and personnel skills
- Good communication skills, written and oral
- Good leadership, supervision, and planning skills
- Able to work flexible schedules, including nights and weekends, as required by the operation
- Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
- Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
- Work overtime as dictated by business whether mandatory or voluntary.
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
Problem Solving
- Walking and Standing
- Reach above shoulder, squat, or kneel.
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
For this position, the expected base pay range is $65,000 $75,000/Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work, we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career
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