Supervisor IDT

Hapag-Lloyd; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Hapag-Lloyd seeks a Lead to coach and develop a team of inland delivery coordinators, delivering exceptional customer experiences for inland shipments. You will guide hiring, performance reviews and support, while driving cost-aware intermodal routing and vendor partnerships.

You will oversee daily CRM case handling, ensure on-time/delivered schedules, and collaborate with multiple departments to resolve issues, improve service, and meet KPIs.

Qualifications

• Experience with inland delivery operations and intermodal routing.
• Proficiency with Salesforce and QlikView or similar tools.
• Knowledge of hazmat, heavy/overweight and related regulatory requirements is a plus.

Responsibilities

• Lead, coach and develop a team of coordinators for Inland Delivery.
• Ensure timely and cost-efficient transport of containers by rail, truck, barge and feeder vessel.
• Hire, coach, conduct annual reviews and approve overtime/vacation.
• Review KPIs and improve customer service and operations to meet targets.
• Ensure proper routings for cost-effective intermodal operations.
• Monitor work orders and research cargo-related issues including claims.
• Ensure compliance with shipping laws and regulations.
• Coordinate with customers, vendors, and other offices to resolve issues.
• Provide training on new systems, regulations and requirements.

Skills

Salesforce

QlikView

Intermodal operations

Education

Associate degree

Job description

Lead, coach and develop a team of coordinators responsible for the Inland Delivery Team with an aim to create exceptional customer experiences related to inland shipments while fostering strong partnerships with our vendors.

• Proactive mindset and collaborative approach to daily tasks
• Responsible for the timely and cost-efficient transport of containers by rail, truck, barge and feeder vessel to/from locations within the area of operation
• Guides, coaches, and supports the Inland Delivery department including hiring, firing, annual reviews, approving overtime and vacation and individual coaching and
  development.
• Reviews weekly KPIs and analysis information to improve overall customer service and operations and meet required KPIs, company targets
• Makes certain that proper routings are used to ensure the most cost-effective intermodal operation
• Monitors and verifies work orders are performed in requested time frame
• Research and provide documentation for all matters relating to intermodal cargo claims
• Responsible for compliance with all related laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargoes
• Accountable for problem resolution with customers, vendors, and other offices within the company
• Approve and transfer all work orders exceeding coordinator authorization
• Provides training for staff on new systems, regulations, and requirements
• Quotes inland rates for intermodal, out-of-gauge, special equipment, and heavyweight transports
• Prepares vendor evaluations per Hapag-Lloyd quality manuals, and monitors vendor service levels
• Deals directly with customers regarding inland related issues, container information or
  routing of cargo
• Facilitates the release of cargo including clearance for in-bound moves, customs
  clearance in Terminal systems, notification of Customs for cargo ordered to General Order
  and filing Customs entry for empty containers
• Arranges Mini Land Bridge transportation and bookings on carriage; in conjunction with GSC team as necessary.
• Prepares cargo release, issues delivery orders and support customers with proper information and processes; in conjunction with GSC team as necessary
• Lead & steer team to ensure daily CRM case handling, review productivity.
• Work with multiple depts to investigate root cause of errors, to reduce additional cost
• Work to avoid dwelling of units, cargo abandoned, going into GO
• Ensure daily tracking of dwelling containers, follow-up with customers on requirements for timely release, avoiding storage costs.
• Makes certain that all departmental and functional training requirements are fulfilled.
• Ensures consistent application of Hapag-Lloyd policies to all personnel actions
• Acts as the Superuser for team. Assist with all UAT
• Subject expert for any Projects as required by Management
• Associate degree and a minimum of 3 years of experience in the Maritime Industry or the equivalent combination of education and experience.
• Possesses specialized knowledge of 3 or more years within all principles of the Operations function.
• Understands most shipping terms; can use a dictionary to find terms not recognized. Is willing to clarify shipping terms unique to a location.
• Understands routings, schedules and general practices of various countries, carriers, ports, and terminals.
• Proficient in Salesforce and QlikView and other software appropriate to work demands.

This position is in the United States and requires eligibility to work in the United States and completion of the employment eligibility form required under federal law