Supervisor I Internal Operations RbA

Renewal by Andersen; Jessup (MD); Vor Ort; USD 77.000 - 115.000; Vollzeit

Benefits dieser Stelle

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs/HSA/HRA

Life Insurance

Paid Time Off

Paid Maternity Leave

Career Growth Planning & Nationwide Op

Zusammenfassung

Andersen Corporation in Jessup, MD is seeking an operations supervisor to organize and coordinate workflows across service and install functions. You will supervise scheduling, data entry, and document control while driving lean improvements and SOPs across a 15–20 person team.

The role emphasizes cross-functional communication between sales, operations and install teams, with a focus on AR reduction and customer satisfaction in a fast-paced environment.

Qualifikationen

• Bachelor's degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience.
• Demonstrated ability to work with minimal supervision.
• Proven ability to remain calm during stressful situations.
• Excellent organizational skills in structuring work assignments, creating standard work procedures and planning projects.
• Demonstrated leadership skills in directing, managing and motivating employees.
• Excellent communication skills: listening, written and verbal.
• Excellent analytical skills for problem solving, interpreting data, and defining resolution.
• Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction.

Aufgaben

• Supervise the schedule of service and install appointments maximizing efficiency of teams and delivering high level of customer service throughout the process.
• Manage data input into designated computer systems to assure accuracy and maximize first time through throughout the process.
• Coordinate and oversee job folders and other documents related to the operational functions.
• Responsible for AR with a focus on maintaining lowest level possible at all times.
• Ensure open communication between sales, operations, and install teams on a daily basis to assure HOS is exceeded.
• Lead and develop lean, efficient and standardized methods within functions. With a consistent emphasis on continuous improvement.
• Develop and maintain standard operating procedures for all functions they are responsible for.
• Provide training and direct daily work of direct report(s). Other duties as assigned by supervisor.

Kenntnisse

Customer service

Leadership

Communication

Organizational skills

Analytical skills

Problem solving

Calm under pressure

Team coordination

Ausbildung

Bachelor's degree

Jobbeschreibung

ANDERSEN CORPORATION SUMMARY

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION

SUMMARY

Responsible for effectively organizing and coordinating the work flow of small branch operations or subset of operational functions in a large branch. Functions they oversee include those impacting order processing, permitting, revenue recognition, installer pay, accounts receivable, and/or scheduling. This position is also responsible for the implementation of lean processes within these functions.

PRIMARY RESPONSIBILITIES

• Supervise the schedule of service and install appointments maximizing efficiency of teams and delivering high level of customer service throughout the process
• Manage data input into designated computer systems to assure accuracy and maximize first time through throughout the process.
• Coordinate and oversee job folders and other documents related to the operational functions
• Responsible for AR with a focus on maintaining lowest level possible at all times
• Ensure open communication between sales, operations, and install teams on a daily basis to assure HOS is exceeded
• Lead and develop lean, efficient and standardized methods within functions. With a consistent emphasis on continuous improvement
• Develop and maintain standard operating procedures for all functions they are responsible for
• Provide training and direct daily work of direct report(s). Other duties as assigned by supervisor.

DIRECTION OF OTHERS

Direct reports include Retail Service Representatives and other direct reports associated with the CORO business. Team size typically in the range of 15-20 direct reports.

QUALIFICATIONS AND SKILLS

• Bachelor's degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience
• Demonstrated ability to work with minimal supervision
• Proven ability to remain calm during stressful situations
• Excellent organizational skills in structuring work assignments, creating standard work procedures and planning projects
• Demonstrated leadersip skills in directing, managing and motivating employees
• Excellent communication skills: lisening, written and verbal
• Excellent analytical skills for problem solving, interpreting data, and defining resolution
• Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction

COMPENSATION

Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

PAY RANGE:

$76,824.00 - $115,236.00

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING:

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER:

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other cha