Supervisor, HR Support Center

hpinc; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

H&P is seeking a Supervisor, HR Support Center to serve as the subject matter expert for HRIS support, troubleshooting, training, and end-user experience. You will partner with Field Operations, HR, Payroll, IT, Finance, and leadership to resolve complex issues and drive process improvements.

The role leads a global HRIS team (US and India), develops training programs, maintains data integrity, and drives system utilization, reporting service metrics and performance indicators.

Qualifications

• Bachelor's degree in HR, Business, Information Systems, or a related field.
• 7-10 years of progressive Human Resources experience.
• 3-5 years of experience supporting and administering Workday.
• 2 years of people leadership experience preferred.
• Experience managing or coordinating global HR operations and support functions preferred.
• Experience partnering with Field Operations, IT, Payroll, Finance, and third-party vendors on system enhancements, implementations, or integrations preferred.
• Professional certifications such as SHRM-CP, SHRM-SCP, PHR, SPHR, or comparable HR/HRIS certifications preferred.
• Professional certifications such as lean six sigma belt (green or black), lean, certified process improvement professional (CPIP), or change management (Prosci) preferred.

Responsibilities

• Serve as the primary global HRIS functional expert and escalation point for complex system-related issues.
• Troubleshoot and resolve employee data and workflow issues in the HR system, partnering with Field Operations, HR, Payroll, IT, Finance, and external vendors.
• Develop and deliver HRIS training programs, user guides, job aids, and process documentation for HR, managers, and employees.
• Lead HRIS user adoption initiatives and identify opportunities to improve system utilization and employee experience.
• Maintain HR data integrity through audits, validation processes, and continuous monitoring of data quality.
• Support implementation, testing, upgrades, releases, and enhancements for HR technology platforms.
• Analyze HR processes and recommend solutions to improve efficiency, compliance, reporting accuracy, and service delivery.
• Develop, monitor, and report on HR Support Center service metrics, case volumes, trends, and performance indicators.
• Manage and develop a global HR support team (US and India).
• Provide leadership, coaching, performance management, workload prioritization, and career development for direct reports.
• Establish service standards and ensure timely, high-quality resolution of employee and manager inquiries.
• Support employee relations (tier 1), performance management, organizational changes, policy interpretation, and other HR Generalist activities.
• Partner with HR Business Partners and business leaders to address workforce and employee support needs.
• Ensure compliance with applicable employment laws, company policies, data privacy requirements, and internal controls.
• Participate in and lead cross-functional projects supporting HR transformation, process optimization, and organizational effectiveness.

Skills

HRIS expertise

Workday

Leadership

Project management

Change management

Data governance

Education

Bachelor's degree in HR, Business, Information Systems, or related field

Tools

Workday

Job description

At H&P, our people are our strength.

JOB SUMMARY:

The Supervisor, HR Support Center serves as the Company's subject matter expert for HRIS support, troubleshooting, training, and end-user experience. This role provides advanced functional expertise across global HR systems, partners closely with Field Operations, HR, Payroll, IT, Finance, and business leaders to resolve complex issues, drive process improvements, and enhance system utilization.

RESPONSIBILITIES:

• Serve as the primary global HRIS functional expert and escalation point for complex system-related issues.
• Troubleshoot and resolve employee data and workflow issues in the HR system, partnering with Field Operations, HR, Payroll, IT, Finance, and external vendors.
• Develop and deliver HRIS training programs, user guides, job aids, and process documentation for HR, managers, and employees.
• Lead HRIS user adoption initiatives and identify opportunities to improve system utilization and employee experience.
• Maintain HR data integrity through audits, validation processes, and continuous monitoring of data quality.
• Support implementation, testing, upgrades, releases, and enhancements for HR technology platforms.
• Analyze HR processes and recommend solutions to improve efficiency, compliance, reporting accuracy, and service delivery.
• Develop, monitor, and report on HR Support Center service metrics, case volumes, trends, and performance indicators.
• Manage and develop a global HR support team (US and India).
• Provide leadership, coaching, performance management, workload prioritization, and career development for direct reports.
• Establish service standards and ensure timely, high-quality resolution of employee and manager inquiries.
• Support employee relations (tier 1), performance management, organizational changes, policy interpretation, and other HR Generalist activities.
• Partner with HR Business Partners and business leaders to address workforce and employee support needs.
• Ensure compliance with applicable employment laws, company policies, data privacy requirements, and internal controls.
• Participate in and lead cross-functional projects supporting HR transformation, process optimization, and organizational effectiveness.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong customer service orientation and commitment to continuous improvement.
• Advanced proficiency with HR technology platforms (i.e., Workday).
• Advanced HRIS functional expertise with the ability to diagnose and resolve complex system issues.
• Advanced knowledge of HR operations, employee lifecycle processes, and service delivery models.
• Advanced analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
• Advanced reporting and data analysis capabilities utilizing HR systems and reporting tools.
• Strong understanding of HR data governance, security, and privacy principles.
• Demonstrated ability to lead geographically dispersed teams across multiple time zones.
• Strong project management and change management skills.
• Excellent verbal, written, facilitation, and presentation skills.
• Ability to build effective partnerships with Field Operations, corporate functions, and other business stakeholders.
• Ability to manage multiple priorities in a fast-paced, global environment.
• High level of professionalism, discretion, and confidentiality.

EDUCATION & EXPERIENCE

• Bachelor's degree in HR, Business, Information Systems, or a related field preferred.
• Minimum of 7-10 years of progressive Human Resources experience.
• Minimum of 3-5 years of experience supporting and administering Workday.
• Minimum of 2 years of people leadership experience preferred.
• Experience managing or coordinating global HR operations and support functions preferred.
• Experience partnering with Field Operations, IT, Payroll, Finance, and third-party vendors on system enhancements, implementations, or integrations preferred.
• Professional certifications such as SHRM-CP, SHRM-SCP, PHR, SPHR, or comparable HR/HRIS certifications preferred.
• Professional certifications such as lean six sigma belt (green or black), lean, certified process improvement professional (CPIP), or change management (i.e., Prosci Change Management Certification) preferred.
• Exp