Supervisor Housekeeping

Rivers Casino Schenectady; City of Schenectady (NY); Sur place; USD 67 000 - 82 000; Plein temps

Résumé du poste

Rivers Casino in Schenectady, NY is seeking a Supervisor to oversee Guest Room Attendants and Housepersons in the hotel division. You will assign tasks, inspect rooms, train staff and ensure exceptional guest service.

The role reports to the Manager Hotel Operations and requires a high school diploma, prior housekeeping supervision experience, and strong leadership. Target pay ranges from $67,000 to $82,000 annually, with standard hotel hours and on-site work.

Qualifications

• High School Diploma or GED.
• Experience as housekeeping supervisor or similar role.
• Excellent interpersonal skills.
• Must communicate effectively and clearly at all times.
• Good time management skills.
• Must be good at decision making.
• Hands-on experience with cleaning and maintenance tasks.
• A passion for delivering exceptional levels of guest service.
• Excellent organizational and team management skills.
• Stamina to handle the physical demands of the job.
• Proficiency with computers and computer programs, including Google Suite and Microsoft Office.
• Flexibility to work various shifts, including weekends and holidays.

Responsabilités

• Supervise Housekeeping staff including GRA’s and Houseperson.
• Complete schedule, oversee staffing levels and adjust to meet service levels within labor model.
• Assign specific duties to staff for efficient operation of Housekeeping.
• Oversee department in absence of Housekeeping Manager.
• Order and complete inventory and daily payroll as directed.
• Ensure associates have proper supplies, equipment and uniforms.
• Capable of performing all hourly functions and operating all equipment in department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Resolve routine associate issues and escalate when needed.
• Train associates on safety standards and enforce them consistently.
• Identify unsafe behaviors and retrain staff.
• Complete accident investigations and prevent recurrence.
• Follow proper use of chemicals and labels; use PPE.
• Maintain safety and hotel standards daily; conduct pre-shift meetings.
• Inspect guestrooms and public areas for cleanliness; ensure policy compliance.
• Sign-in/sign-out for master keys per policy.
• Inspect and address maintenance needs; raise work orders.
• Monitor heating/cooling; ensure proper settings.
• Ensure daily cleaning duties are completed: bed, bathroom, dusting, vacuuming, linen changes.
• Communicate ready-room status to Front Desk.

Connaissances

Interpersonal skills

Time management

Decision making

Organizational skills

Team management

Stamina

Guest service

Google Suite

Microsoft Office

Formation

High School Diploma or GED

Description du poste

• On-site
• Hospitality
• Full-Time
• Requisition #: SUPER007291

Description

Position Summary: Supervise Guest Room Attendants and Housepersons. Assign job tasks, inspect clean rooms, and continuously train staff, ensuring excellent guest service.

Department: Hotel

Reports To: Manager Hotel Operations

FLSA Designation: Exempt

License Type: Non-Gaming

Target Pay: $67,000 - $82,000

Essential Job Functions:

• Provide the highest quality of service to the guest always and anticipate and exceed guest expectations
• Know and live the Rivers Casino & Resort mission and The Landing Hotel brand basics
• Supervise Housekeeping staff including GRA’s and Houseperson
• Complete schedule, oversee staffing levels and adjust ensure service levels are met within labor model, ensuring that all associates are following their schedule and taking their breaks
• Assign specific duties to staff for efficient operation of Housekeeping
• Oversee department in absence of Housekeeping Manager
• Order and complete inventory and daily payroll as directed
• Ensure that all associates have proper supplies, equipment and uniform including name tag, gloves, and goggles
• Capable of performing all hourly functions and operating all equipment in department
• Assist in training new associates and cross-training existing associates
• Assist in interviewing and hiring new associates for the department
• Resolve routine associate issues as needed and bring issues to the attention of the Department Manager as necessary
• Make recommendations to manager in accordance with progressive discipline policy
• Train associates on safety standards and enforce those standards on a consistent basis
• Identify associates engaging in unsafe behaviors and retrain them appropriately
• Complete accident investigations and take steps to prevent future accidents, following up with injured associates
• Follow proper use of approved chemicals and accurately label chemical containers
• Always use gloves and goggles when handling chemicals, and complete Chemical Training and Blood borne Pathogen Training
• Practice safety standards always and keep the property safe for guests and fellow associates
• Use wet floor signs as required
• Use personal protective equipment
• Conduct daily pre-shift meeting
• Perform uniform inspection prior to opening shift and make necessary corrections immediately
• Represent department at staff meetings as required
• Know laws concerning treatment of trespassers
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Know location and use of fire extinguishers
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment
• Respond to all pages and radio calls immediately
• Maintain knowledge of Rivers Casino and Resort, hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings
• Communicate properly and effectively with the guest, associates, and managers
• Effectively respond to guest complaints
• Print out daily reports and break out the house by completing Housekeeping boards
• Inspect guestrooms and public areas daily to ensure cleanliness standards
• Communicate and enforce the property’s policies and procedures
• Ensure cleanliness and organization of linen room, laundry area, storage rooms, and Guest Room Attendant’s carts
• Know and monitor proper Guest Room Entry Procedures
• Before entering a guest room, knock on the door three times and announce ‘Guest Room Attendant’
• Ensure Housekeeping staff is consistently following proper sign-in and sign-out for master keys in compliance with key control procedure
• Inspect guest rooms for maintenance needs and complete work orders if needed, including fixtures, televisions, radios, heating/cooling equipment, dishwasher, refrigerator, etc.
• Monitor the proper settings for heating /cooling equipment and radio
• Ensure general daily clean duties are being completed:
  • Change the linen per SOP and make the bed properly
  • Clean bathroom, including walls, mirrors, toilet, floor, tub and shower curtain
  • Dust, clean inside drawers, vacuum floors and clean and check under bed
  • Replace amenity items in the guestroom
  • If applicable, clean kitchen appliances, counters, glassware, dishes, utensils, etc.
• Communicate ready-room status to the Front Desk in a timely manner
• Assist in cleaning rooms and laundry, if needed
• Monitor to ensure that at the end of each shift, staff cleaned, organized, and restocked housekeeping cart/backpack, following The Landing Hotel brand standards
• Ensure that the Houseperson is completing his/her tasks

Qualifications:

• High School Diploma or GED
• Work experience as a housekeeping supervisor or similar role
• Excellent interpersonal skills
• Must be able to communicate effectively and clearly at all times
• Must have good time management skills
• Must be good at decision making
• Hands-on experience with cleaning and maintenance tasks
• A passion for delivering exceptional levels of guest service
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Proficiency with computers and computer programs, including Google Suite and Microsoft Office
• Flexibility to work various shifts, including weekends and holidays

Working Conditions:

• Ability to use industrial cleaning equipment and products
• Ability to properly work with contaminants and soiled items
• Ability to physically clean hotel rooms/bathrooms
• Ability to lift 25lb
• Ability to stand, walk, stoop, squat, kneel, stretch, reach, bend, twist and crouch
• Ability to be on feet for extended periods of time

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.