Group Sales Manager

Rivers Casino; Pittsburgh (Allegheny County); On-site; USD 65,000 - 95,000; Full time

Job summary

Rivers Casino in Pittsburgh is seeking a Sales Manager to drive group hotel block business, negotiate contracts, and coordinate with hotel and casino operations to maximize revenue and guest satisfaction.

The role requires building relationships, managing a calendar of events, and leveraging marketing support to grow bookings while upholding professional standards and compliance.

Qualifications

• 2 years minimum in hotel and catering sales roles.
• High School diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Strong verbal and written communication; CRM experience preferred.
• Proficient with Microsoft Office and Google; Delphi CRM experience preferred.

Responsibilities

• Target and close new and repeat group business for hotel blocks.
• Collaborate with Director of Sales and Operations to meet revenue and client satisfaction.
• Develop contracts, collect payment details, and manage guest details.
• Promote venue capabilities to attract new accounts.
• Monitor market trends and adjust sales strategies.
• Maintain master calendar for events across casino and hotel.

Skills

Negotiation

Communication

Organization

Market knowledge

Time management

Education

High School diploma or equivalent

Tools

CRM (Delphi)

Microsoft Office

Google Suite

Job description

• On-site
• Hospitality
• Full-Time
• Requisition #: GROUP007211

Description

Essential Job Functions:

• Target/solicit, negotiate and close new and repeat business for hotel group blocks, with or without associated event/meeting space and catered food and beverage requirements.
• The Sales Manager will work in conjunction with the Director of Sales, Sales Managers, Sales Coordinator, Operations Leaders and other key personnel to achieve or exceed revenue, market share, and client satisfaction goals in accordance with goals established by property’s budget and business plan.
• Goals may include (but not limited to) solicitation/prospecting, site tours, client entertainment, community engagement, guest room group blocks, annual business-travel/Corporate preferred account, ADR, catering food and beverage, meeting room rental, audio-visual equipment rental, broadband, and other associated ancillary revenues.
• Responsible for bookings, handling inquiries, developing contracts, obtaining payment information to hold reservations, faxing information and all guest related details for the booked event.
• Seeks ways to increase bookings through internal and external sources by acting as a promoter of the Hotel and Casino facilities, highlighting all amenities with casino hosts, event planners, local businesses etc.
• Regularly evaluate competition, including SWOT analysis (strengths, weaknesses, opportunities, and threats) to continually improve sales strategies.
• Must have own reliable transportation and possess a valid state driver's license in order to make sales calls.
• Monitor and evaluate trends within the assigned market segment.
• Approach all encounters (written and in-person) with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Adhere to Rivers Casino’s/The Landing Hotel’s established regulations and company standards, including catering and meeting service standards.
• Develop a full working knowledge of the operations and policies of the banquet department, event space, hotel and applicable departments.
• Maintain strong visibility in local community and industry organizations as assigned/applicable.
• May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
• Attend daily/weekly/monthly meetings and any other functions required by leadership.
• Capture competitors’ accounts through networking, research and reader board surveys.
• Acquire referrals from existing accounts.
• Utilize yield management techniques by profitably negotiating room rates and function space, and catered food and beverage commitments.
• Maintains well-documented, accurate, organized and up-to-date file management system.
• Develops customer profiles and maintains an effective trace system.
• Represent themselves and the company with the highest level of professionalism, embodying the core values of having fun, creating memorable customer experiences, with respect and integrity.
• Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers.
• Displays a neat, clean, and business-like appearance at all times.
• Strong knowledge of the local market and similar facilities in the region. Research and understand demand generators, new sources of business, internet as a prospecting tool, community involvement and networking to establish and grow business
• Maintains the master calendar for event functions in all spaces of the casino and hotel.
• Work with Marketing on developing sales collateral in both print and digital formats
• Up sell amenities and menus. Communicate all changes or additions with the food and beverage team.
• Communicates efforts and bookings with the Management teams as to not double book restaurants.
• Communicates group information to external departments and ensures the property management team and all affected departments are aware of the planning and upcoming events.
• Takes all steps necessary to ensure the financial and reputational success of all sales events
• Ensures flawless internal control and regulatory compliance leading to perfect internal and external department audits
• Ensures that all bookings are taken accurately and are effectively communicated to the management team.
• Coordinate special requests with applicable operating departments and outside vendors to ensure smooth execution and to exceed guest expectations.
• Follow up with each client regarding their experience and provide feedback to the management team.
• Must develop short and long term goals and is proactive in meeting goals.
• Assists in taking responsibility for handling guest complaints, resolving with or without management approval.
• Be willing to work weekends, nights and holidays depending on business needs.
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
• Perform any other job related duties as assigned

Qualifications: (Knowledge, Skills, and Abilities):

• 2 years minimum in hotel and catering sales related positions preferred.
• High School diploma or equivalent required; previous Hotel and/or Catering Sales experience preferred.
• Must have a valid driver’s license for the applicable state.
• Must possess developed verbal and written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s), and/or corporate clients.
• Experience with professional selling skills desired: opening, probing, supporting, overcoming objections, closing.
• Previous experience working with CRM and/or function diary, group block inventory system, such as Delphi, is highly preferred.
• Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
• Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendation
• Proficient in the full suite of Microsoft Office products and Google preferred.
• Excellent comprehension and literacy required to participate in marketing plan development, client correspondence, menu planning/development, written presentations, intradepartmental communication, etc.
• Manager Sales candidates should demonstrate creativity and knowledge of food and beverage, meeting room setup/seating styles, basic audio-visual equipment offerings, and room contract elements.
• Outstanding organization skills are a must, as is the ability to actively manage and prioritize multiple projects simultaneously
• Strong desire to take accountability and have their performance measured on contribution to business results
• Business intelligence, stays current and understands how what happens in the world affects us, our marketplace and our competition
• Ability to remain professional in stressful situations and the ability to thrive in high pressure, fast-paced environment
• Analytical prowess which includes critical thinking skills that get to the root of the problem
• Problem resolution, be decisive and timely, act on information and adapt with changes
• Team focused, catalyst for success of the whole team
• People developer, inspire and drive employees to go beyond the expected, develop people to be their personal and professional best
• Performance manager, arm employees with specific and useful performance feedback
• Ability to maintain confidentiality
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.