Supervisor, Hardware Reliability

United States Digital Space LLC; Bastrop (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

United States Digital Space LLC is seeking a Supervisor, Hardware Reliability for Starlink to lead a team of technicians focused on root-cause analysis of electrical systems and PCBAs. You will own the lab operations and drive improvements that enhance reliability and manufacturing quality.

You will mentor technicians, work with manufacturing and design teams, and implement new processes to reduce failures and improve yield, while managing priorities across shifts and communicating findings

Qualifications

• Must have experience performing root-cause analysis on electrical systems and PCBAs.
• Experience diagnosing solder joint quality, component failures, and manufacturing/assembly defects.
• Experience training, mentoring, and developing technicians or junior engineers.
• Proven ability to influence cross-functional teams with data-driven analysis and clear communication.
• Familiarity with ISO 9001 or equivalent quality systems.

Responsibilities

• Lead and mentor a team of reliability technicians and specialists in root-cause analysis of electrical systems and PCBAs.
• Drive root-cause findings into actionable improvements with manufacturing and design teams to reduce failure rates and improve yield.
• Own day-to-day operations of the production root-cause lab, including scheduling, equipment maintenance, lab organization (5S), and resource planning.
• Develop and implement new processes and tools to improve root-cause efficiency and accuracy of electrical failures.
• Establish priorities across shifts and ensure timely communication of findings to production stakeholders.
• Define and track team performance metrics and hold the team to measurable outcomes.
• Identify development opportunities for team members aligned with individual growth and Starlink goals.

Skills

Root cause analysis

PCBAs

Mentoring

Data-driven analysis

Cross-functional collaboration

ISO 9001 familiarity

Solder joint quality

High-volume manufacturing

Communication

Problem solving in ambiguity

Education

Bachelor’s degree in electrical engineering / mechanical / manufacturing / aerospace or related technical field

Job description

the company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today the company is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

SUPERVISOR, HARDWARE RELIABILITY (STARLINK)

At the company we’re leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to millions of users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best‑in‑class engineers to help maximize Starlink’s utility for communities and businesses around the globe.

As a Supervisor on the Starlink Hardware Reliability team, you will lead a group of technicians and specialists responsible for root causing production failures on Starlink hardware. You will own the day-to-day operations of the production root cause lab and drive improvements that directly enhance product reliability and manufacturing quality.

RESPONSIBILITIES

• Lead, mentor, and develop a team of reliability technicians and specialists performing root cause analysis on electrical systems and PCBAs

• Drive root cause findings into actionable improvements with manufacturing and design teams to reduce failure rates and improve yield

• Own day-to-day operations of the production root cause lab, including technician scheduling, equipment maintenance, lab organization (5S), and resource planning

• Develop and implement new processes and tools that improve the team’s ability to efficiently and accurately root cause electrical failures

• Establish clear priorities across multiple shifts and ensure timely communication of findings and recommendations to production stakeholders

• Define and track team performance metrics and key indicators, holding the team accountable to measurable outcomes

• Identify development opportunities for team members that align with both individual growth and Starlink program goals

BASIC QUALIFICATIONS

• High school diploma or equivalency certificate

PREFERRED SKILLS AND EXPERIENCE

• Bachelor’s degree in electrical, mechanical, manufacturing, aerospace engineering, or related technical field

• Demonstrated experience performing root cause analysis on electrical systems and PCBAs with expertise in diagnosing and resolving issues related to solder joint quality, component failures, and manufacturing/assembly defects

• Experience training, mentoring, and developing technicians or junior engineers

• Proven ability to work in a fast‑paced, highly iterative environment with rapidly changing priorities

• Strong track record of influencing cross‑functional teams through data‑driven analysis and clear communication

• Demonstrated ability to organize, prioritize, and drive completion of work across a team

• Experience jumping into ambiguous problems and driving them to resolution

• Excellent verbal and written communication skills

• Experience in consumer electronics, aerospace, automotive, or other high‑volume hardware manufacturing environments

• Familiarity with quality management systems (ISO 9001 or equivalent)

ADDITIONAL REQUIREMENTS

• Ability to work extended hours, weekends, and offsite as needed

ITAR REQUIREMENTS

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

the company is an Equal Opportunity Employer; employment with the company is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of the company’s affirmative action plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out [e-mail]*.*