Supervisor - Guest Room Dining

The Charleston Place; Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

The Charleston Place in Charleston, SC is seeking a Guest Room Dining Supervisor to oversee lounge and dining staff, ensuring efficient, friendly, and high-quality service that aligns with the hotel’s standards.

You will schedule shifts, train new staff, monitor service quality, manage inventory, and respond proactively to guest needs during peak hours and events. Prior hospitality experience and Serve Safe training are preferred.

Qualifications

• Serve Safe and Tips training
• Ability to communicate with guests, suppliers and colleagues
• Ability to provide friendly, efficient, and courteous service
• Ability to work under pressure and stay organized
• Knowledge of hotel property and operating hours

Responsibilities

• Assist with scheduling and planning monthly staff meetings
• Supervise staff; interview, hire, and train fresh staff; assist in annual appraisals
• Achieve objectives through direction and delegation
• Assign duties for shifts; assist in opening and closing of shifts
• Ensure completion of all staff duties at end of a shift
• Monitor food usage during shift to ensure proper presentation
• Schedule maintenance of equipment and cleaning of lounge furniture
• Attend to and anticipate guests’ needs
• Maintain stock at appropriate levels and complete side work
• Assist in other areas as needed

Skills

Serve Safe and Tips training

Guest communication

Friendly, efficient service

Work under pressure

Organizational skills

Knowledge of hotel operations

Job description

The primary role of the Guest Room Dining Supervisor at The Charleston Place is to supervise staff while providing efficient, friendly, and excellent customer service. While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Duties & Responsibilities

• Assist with scheduling and planning monthly staff meetings and encouraging a sense of teamwork and respect between all lounge associates.
• Supervise staff; interview, hire, and train fresh staff; assist in preparing yearly performance appraisals.
• Achieve objectives through example, direction, and delegations.
• Assign duties for shifts; assist in opening and closing of shifts.
• Ensure completion of all staff daily and weekly duties at the end of a shift.
• Monitor food usage during shift to ensure proper food presentation throughout food service times.
• Schedule proper maintenance of equipment and proper cleaning of lounge furniture.
• Attend to and anticipate guests’ needs.
• Maintain stock at appropriate levels and complete all side work.
• Assist in other areas as needed.

Required Skills & Experience

• Serve Safe and Tips training.
• Ability to communicate with restaurant guests, suppliers, and colleagues to their understanding.
• Ability to provide friendly, efficient, and courteous service to guests.
• Ability to work under pressure, be organized, self-motivated, and work well with others.
• Knowledge of hotel property and operating hours of each guest service area.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, etc., at least 75 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.