Supervisor - Guest Room Dining

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 42,000 - 59,000; Full time

Job summary

Beemok Hospitality Holdings LLC in Charleston, SC, seeks a Guest Room Dining Supervisor to lead the lounge team, ensure efficient, friendly service, and uphold the property’s guest experience standards.

You will assist with scheduling, train staff, monitor performance, manage duties, and handle guest needs, with emphasis on teamwork, reliability, and maintaining high service levels during peak hours.

Qualifications

• Serve Safe and Tips training completed.
• Ability to communicate with guests, suppliers, and colleagues.
• Provide friendly, efficient, and courteous service to guests.
• Work well under pressure and stay organized.
• Leadership and scheduling capabilities.

Responsibilities

• Assist with scheduling and planning monthly staff meetings.
• Supervise staff; interview, hire, and train new staff; assist in annual appraisals.
• Assign duties for shifts; oversee opening and closing of shifts.
• Ensure completion of all staff duties at end of shift.
• Monitor food usage and ensure proper presentation during service times.
• Maintain stock levels and assist in other areas as needed.

Skills

Serve Safe training

Tips training

Communication

Customer service

Team leadership

Time management

Job description

The primary role of the Guest Room Dining Supervisor at The Charleston Place is to supervise staff while providing efficient, friendly, and excellent customer service. While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.DUTIES & RESPONSIBILITIES:Assist with scheduling and planning monthly staff meetings and encouraging a sense of teamwork and respect between all lounge associates.Supervise staff; interview, hire, and train fresh staff; assist in preparing yearly performance appraisals.Achieve objectives through example, direction, and delegations.Assign duties for shifts; assist in opening and closing of shifts.Ensure completion of all staff daily and weekly duties at the end of a shift.Monitor food usage during shift to ensure proper food presentation throughout food service times.Schedule proper maintenance of equipment and proper cleaning of lounge furniture.Attend to and anticipate guests’ needs.Maintain stock at appropriate levels and complete all side work.Assist in other areas as needed.REQUIRED SKILLS & EXPERIENCE:Serve Safe and Tips training.Ability to communicate with restaurant guests, suppliers, and colleagues to their understanding.Ability to provide friendly, efficient, and courteous service to guests.Ability to work under pressure, be organized, self-motivated, and work well with others.Knowledge of hotel property and operating hours of each guest service area.PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, etc., at least 75 pounds.Must be able to resolve problems, handle conflict, and make effective decisions under pressure.The role may require extended periods of time on your feet, especially during peak hotel hours or events.Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions._______________________________________________________________________________BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.