Supervisor, Ground Operations

Veho; Chicago (IL); On-site; USD 70,000 - 74,000; Full time

Job summary

A leading e-commerce logistics company is seeking a Supervisor for Ground Operations in Chicago. This role involves managing warehouse staff, ensuring operational excellence, and fostering team development. The ideal candidate will excel in a fast-paced environment and be committed to exceptional service delivery.

Benefits

Competitive equity package

Comprehensive medical, dental, and vision coverage

Unlimited PTO for exempt level roles

Qualifications

• Experience in a fast-paced and physically demanding environment is essential.
• Expected to pass a comprehensive background check.
• Willingness to work flexible hours, including nights and weekends.

Responsibilities

• Lead and develop warehouse staff through coaching and operational excellence.
• Ensure accuracy of reports and effective scheduling of shifts.
• Drive continuous improvement and engage in cross-functional communication.

Skills

Strong problem-solving skills

Attention to detail

Ability to plan and prioritize

Education

Minimum of 1 year of experience in management in logistics or operations

Tools

Technology platforms relevant to logistics operations

Job description

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About Veho

Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

About Veho

Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

Compensation

$70,000 - $74,000 annually

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.

Anticipated Schedule: Flexible Days Overnights (between 9pm and 7am)

Veho’s operating hours vary and are based on the needs of the operation. Warehouses typically have first, second, and third shifts and schedules are subject to change at the discretion of the company and to changes in business needs. Warehouse leadership is expected to be onsite during their scheduled shift and is at the discretion of your manager if there is an opportunity to work off-site occasionally. Specific expectations should be discussed with your manager.

Role Summary

As a Ground Operations Supervisor, you are a hands-on leader, working day-to-day with our Warehouse Associates and Leads. You will be responsible for the development of the warehouse staff, including coaching them on the skills necessary to be successful in the warehouse and developing for future success. You will set a standard of operational excellence and ensure your team’s success through values-based leadership. Additionally, you will be responsible for the accuracy of reports, scheduling, cross-functional communication, and ensuring sort and launch packages are processed efficiently while adhering to safety standards.

Key Responsibilities

• Thrive in a fast-paced environment that demands quick thinking and physical agility, embracing the challenge of physically tasking work with enthusiasm and resilience.
• Ability to Plan and Prioritize Team and Business Initiatives - including quickly navigating technology platforms to manage operational and logistical challenges, having a consistent and intentional approach to team development, and a plan to drive continuous improvement with identified milestones.
• Assess operational needs swiftly and work cross-functionally to orchestrate seamless operations, prioritizing safety, and driving success.
• Works well in an ever-changing environment to ensure on-time delivery and exceed expectations of our customers, clients, crowdsourced drivers, and employees.
• Effectively schedule shifts that align with business needs based on operational hours and projected volume.
• Hands-on leader with the ability to coach, train and develop team members.
• Proven record of leading a team with values-based leadership to achieve key KPIs and metrics for the operation.
• Demonstrates a high level of teamwork, partnering cross-functionally to ensure a successful operation and organization as a whole
  
  

Qualifications

• Minimum of 1 year of previous experience in management in logistics, operations, or a related field is preferred.
• Proficient in technology platforms and tools relevant to logistics operations.
• Strong problem-solving skills and attention to detail with the ability to thrive in a fast-paced, physically demanding environment.
• Commitment to delivering exceptional experiences to team members and driver partners.
• Ability to pass a comprehensive background check
• Willingness to work flexible hours, including nights, holidays, and weekends, as required by operational needs.
• Is physically able to work in a warehouse that includes the following conditions:
• Standing for the duration of the shift.
• Moving boxes up and down including frequent bending.
• May need to lift and carry up to 50 pounds on a regular basis.
• May work in hot or cold temperatures.
• May work in an environment with loud noise and fumes.
• Minimal travel required.
  

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.

Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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