SUPERVISOR-GATSBY

Mountaineer Casino; New Cumberland (WV); In loco; USD 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Mountaineer Park Inc. is seeking an experienced F&B Supervisor for Gatsby Restaurant & Buffet in New Cumberland, WV. The role involves leading restaurant operations, managing payroll, scheduling, and ensuring top-tier guest service across all shifts.

Ideal candidates will have a high school diploma, at least two years in a supervisory Food & Beverage role, and proficiency with MS Office. Availability for flexible hours and a background check are required.

Competenze

• Two years’ experience in a Food & Beverage Supervisory role is preferred.
• Excellent communication and a neat appearance at all times.
• Ability to work flexible hours including days, evenings, weekends and holidays.
• Must be able to pass a background check and obtain WV Racing License if required.

Mansioni

• Provide leadership support to Gatsby Restaurant staff and operations.
• Monitor budgets and labor; manage payroll and tip reports.
• Schedule staff and coordinate training to ensure 100% guest satisfaction.
• Address customer service issues professionally and resolve team member concerns.
• Assist in maintaining high service standards and proper coverage across shifts.

Conoscenze

Leadership

Customer service

MS Office

Time management

Staff training

Formazione

High School Diploma or equivalent

Strumenti

MS Office

Descrizione del lavoro

F&B Gatsby Restaurant & Buffet Regular Full-Time Mountaineer Park Inc, New Cumberland, WV, US

SUMMARY

Responsible for providing leadership support to the Gatsby Restaurant .

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Commitment to delivering excellent customer service.
• An understanding of the POS System.
• Daily monitoring of budgets and labor control.
• Provide operational relief to staff when needed while stressing quality, courtesy, and service to staff to insure 100% guest satisfaction.
• Responsible for conducting staff payroll, tip reports, scheduling, training and ensuring proper coverage is maintained at all times.
• Provide operational relief to staff when needed while stressing quality, courtesy, and service to staff to insure 100% guest satisfaction.
• Responsible for handling Gatsby Restaurant customer service complaints and team member issues in a professional manner.
• Assists in training, discipline, and evaluation of Gatsby Restaurant team members.
• All other duties as assigned.

REPORTING LINE

You will report directly to the Manager of F&B Operations then to the Director of F&B.

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and present a neat appearance at all times.
• The ability to work with others as a team in an efficient manner.
• Must be able to work flexible hours including daylight, evening, weekends and holidays.
• Knowledge of the food & beverage industry will be helpful.
• You will need the ability to read, write and understand simple instruction.
• Must have working knowledge of MS Office.
• You will need to be available to work all shifts.
• The ability to work in a fast-paced environment and stressful situations.
• You must be at least 21 years old.
• You also must be able to pass a background investigation and obtain and maintain a WV Racing License.

EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent. Two (2) years’ experience in a Food & Beverage Supervisory role is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

OTHER SKILLS/ABILITIES

Helpful to be TIPS and Food Handlers certified, if not training will be provided.

PHYSICAL DEMANDS

You will need to be able to stand or sit for prolonged periods of time. The ability to push, pull, kneel, twist, carry and lift up to 30 lbs.

WORK ENVIRONMENT

Will be exposed to working in a noisy, smoke/secondary smoke environment and seasonal elements.