Supervisor (Full-Time) - Kona

Ace-Hardware; Kailua (HI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

20% Employee Discount

401(k) with Employer Match

100% Company Paid Life Insurance

Vacation, Sick Leave, Personal Leave,

Job summary

HouseMart in Hawaii is seeking a Store Manager to lead daily operations, drive sales, and deliver exceptional customer service in a busy retail environment. You will supervise staff, manage inventory, uphold policies, and ensure profitable store performance while maintaining a strong community focus.

Ideal candidates bring 2+ years in retail or customer service, supervisory experience, and a high school diploma or equivalent. This is a full-time, on-site role with growth opportunities.

Qualifications

• Must have at least a high school diploma or equivalent.
• Two or more years in retail or customer service environment.
• Supervisory experience preferred and a willingness to lead a team.

Responsibilities

• Oversee daily store functions in the absence of the Store Manager and Assistant Manager.
• Maximize productivity to achieve sales goals.
• Provide exceptional customer service and communicate expectations to staff.
• Ensure products and selling areas are stocked and merchandised correctly.
• Motivate staff and promote teamwork to reach department and store goals.
• Ensure store operates in line with company policies and procedures.
• Monitor shrinkage and strive to meet industry standards.
• Manage opening and closing procedures.

Skills

Sales leadership

Customer service

Decision making

Communication skills

Physical stamina

Supervisory experience

Education

High School Diploma or equivalent

Retail experience

Tools

Forklift operation

Job description

Would you enjoy working in a positive family environment with high employee engagement and a focus on expanding our services and growing our business to serve our community?

HouseMart is a local family-owned business consisting of 34 Ace Hardware, Ben Franklin Craft and Daiso stores, with over 500 employees in Hawaii, Washington, Oregon, and Nevada. The HouseMart vision is “to become the best operating chain of independent craft and retail stores in the country.

As a family-owned business for more than 70 years, the HouseMart brand strives to serve as a symbol of family values, exceptional service, and commitment to providing the products our customers need. Built upon an entrepreneurial spirit, we continually look for opportunities to further expand and diversify our business, while still operating under the same family values.

SUMMARY:

This position is responsible for assisting in all facets of the store’s daily operations to increase sales and profit. Provides continuous coaching to all employee on proper selling techniques, inventory best practices and product knowledge.

ESSENTIAL FUNCTIONS:

• Oversee daily store functions in the absence of the Store Manager and Assistant Manager
• Maximize productivity to achieve sales
• Provide exceptional customer service and communicate expectations to staff
• Ensure that all products and selling areas are properly received, stocked and merchandised
• Motivate staff and promote team effort to achieve department and store goals
• Ensure store is run in accordance with our Company’s policies and procedures
• Monitor and assist in attaining shrinkage goals within industry standards
• Responsible for store opening and closing functions

JOB QUALIFICATIONS

• Ability to perform under pressure and demonstrate effective decision-making
• Advanced understanding of sales principles and customer service practices
• Occasional push, pull, and/or lift up to 60 lbs. of materials, including lifting and maneuvering up to 100 lbs. of merchandise using a hand truck
• Availability to work flexible hours
• Ability to effectively communicate written and verbally
• High School Diploma or equivalent
• Two or more years of experience in retail and/or customer service oriented environment
• Supervisory experience preferred

MENTAL DEMANDS:

• Mathematical skills to calculate yardage, square footage, fractions, percentages, pricing, discounts, taxes, returns, charges, making change, taking inventory, ordering, verification of quantities, etc.
• Ability to work under pressure, demonstrate effective decision-making, and ability to exercise sound judgment.
• Ability to perform multiple tasks at the same time.
• Organizes work to complete assignments, maintains accuracy, pays attention to detail, and demonstrates customer service standards.

PHYSICAL DEMANDS:

• Occasional push, pull, and/or lift up to 60 lbs. of materials, including lifting and maneuvering up to 100 lbs. of merchandise using a hand truck.
• Ability to stand for durations up to 8 hours at a time.
• Frequent reaching, twisting, turning, stooping, squatting, crouching, grasping and squeezing.
• Manual dexterity to operate cash register, computer, calculator and misc. hand tools.
• Ability to be certified to operate a forklift as assigned.

WORKING CONDITIONS:

Work Environment: Works under regular store conditions. Occasional exposure to heat, dust, solvents, chemicals, paint, glues, etc.

Equipment/Tools Used: Occasional use of various store equipment such as forklift, various hand tools (i.e. glue guns, scissors, stapler, saws, drills, etc.) cash register, key machine, paint mixers, computer, printers, fax machine, shredder, calculator, telephone, two way radios and headsets etc.

Work Hours: Available flexible hours as required. (Including days, nights, weekends, and holidays)

FULL TIME BENEFITS:

20% Employee Discount

401(k) with Employer Match

100% Company Paid Life Insurance

Vacation, Sick Leave, Personal Leave and Holidays

Our success is directly attributed to our employees, and we are looking for our next generation of winning team members. The ideal candidate will be the face of our brand, able to process transactions in an accurate, efficient, and courteous manner, while maximizing sales, assisting customers and will work in accordance with the Company’s established policies and procedures.

We are a drug-free workplace and an equal opportunity employer.