Supervisor, Frontline - Patient Access

southshorehealth; Weymouth (MA); On-site; USD 57,000 - 82,000; Full time

Job summary

South Shore Health in Weymouth, MA, is seeking a supervising leader for the Patient Access Department. The role oversees registration staff and day-to-day operations, with responsibilities spanning HR management, staff development, and process improvements in patient registration.

The position requires experience with hospital information systems, payroll-related tasks, and strong interpersonal skills. Evening shift and full-time schedule support the department’s operations.

Qualifications

• Two years of college preferred; Bachelor's degree preferred.
• Minimum of five years of progressively responsible experience preferred.
• Three to five years of Patient Registration experience preferred.
• Knowledge of the hospital information system; strong interpersonal and communication skills.

Responsibilities

• Supervises Registration staff and coordinates daily tasks.
• Manages HR: evaluations, hiring/termination, coaching, and budget staffing.
• Develops staff: orientation, goal tracking, cross-training, monthly meetings.
• Tech literacy: payroll, databases (Absence, ACes), MS Office.
• Safety leadership during codes; adherence to safety policies.
• Leads leadership development: 90-day plans and annual trainings.

Skills

Leadership

Staff development

Coaching

Communication

Education

Two years of college preferred

Bachelor's degree preferred

Tools

Payroll system

Absence database

ACES database

Microsoft Office

Job description

Requisition Number

R-23385

Location

LOC0001 - 55 Fogg Road 55 Fogg Road, Weymouth, MA 02190

Department

SSH Patient Access

Employment Type

Full time

Budgeted Hours

40

Shift

Evening (United States of America)

Compensation

$57,400.00 - $82,100.00

Supervisor Overview

Under the direction and guidence of the Patient Access Manager, the frontline supervisor is responsible to manage day to day operations for the Patient Access Department, insuring that employees perform multiple task necessary to register patient.

Responsibilities

• 1 - Supervisors Patient Access Senior Patient Registration Officers and Patient Access Coordinators.
  • a - Is a content expert for Patient Registration services.
• 2 - Manages Human Resources.
  • a - Conducts timely work performance evaluations (annual).
  • b - Recommends hiring,/termination of employees.
  • c - Manages performance using coaching, counseling and corrective actions.
  • d - Staffs to budget.
  • e - Manages appeal process for time off.
  • f - Understands and can interpret hospital policy and procedures for staff.
• 3 - Develops staff.
  • a - Provides initial orientation for new staff members.
  • b - Monitors and provides feedback regarding department standard goals
  • c - Works collaboratively with training coordinators regarding employee needs/competencies.
  • d - Assures crosstraining of employees to function in all areas of the department/unit.
  • e - Conducts monthly staff meetings cascading information to employees in a timely manner.
  • f - Insures that staff is provided adequate time for participation in meetings/inservices.
• 4 - Technology - Embraces technological solutions to work processes and practices.
  • a - Able to function using department computer programs.
  • b - Can manage payroll (API) on line.
  • c - Is able to do a HRAF on line
  • d - Can create a job requisition on line
  • e - Can use the Absence Database and determine when follow-up is needed.
  • f - Can use Aces Database
  • g - Directs downtime procedures
  • h - Able to function using Microsoft products.
• 5 - .Safety Awareness - Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment.
  • a - Understands Leadership role during hospital codes (e.g. Code Disaster, Code Red).
  • b - Adheres to universal precautions and respiratory etiquette guidelines.
  • c - Adheres and assists staff to understand patient identification policy/procedure and can manage corrective action for related performance.
• 6 - Leadership Standards
  • a - Develops a Personal Action Plan.
  • b - Submits 90 day plans and outcomes within specified time frames
  • c - Attends 40 hrs of leadership development and training per year.
  • d - Maintains one efficiency for team/unit per year.

Minimum Education

Two (2) years of college preferred; Bachelors degree preferred

Minimum Work Experience

Minimum of five (5) years of progressively responsible experience preferred.

Three to five (3-5) years of Patient Registration experience preferred.

Required additional Knowledge, and Abilities

Knowledge of the hospital's information system Good Interpersonal skills Strong communication skills

Additional Shift Schedule

Full time evening shift every other weekend 3-1130