Supervisor (Front of House / Back of House)

Chick-fil-A; Lake Stevens (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid sick leave

Health insurance contributions

Paid time off

401(k) and profit-sharing

50% off dining for you and immediate

Job summary

Chick-fil-A Soper Hill in Marysville, WA is seeking a Supervisor to lead on-duty moments, coach Team Leaders, uphold food safety and hospitality, and keep the restaurant running smoothly during peak hours.

You will own each shift, mentor teammates, manage labor and quality, greet guests, handle guest concerns, and contribute to a positive, growth-focused workplace with opportunities to advance.

Qualifications

• Must be 18 years of age or older.
• Team Leader or shift-leader experience in a restaurant or quick-service setting; promoted Team Leaders are preferred.
• ServSafe certification (or willingness to complete it).
• Servant-leader attitude with a heart for developing others.
• Strong communication, problem-solving, and decision-making skills.
• Reliable, punctual, and dependable with a positive attitude.
• Comfortable with scheduling systems (training provided).
• Able to stand for long periods and lift 10–40 lbs regularly.

Responsibilities

• Take complete ownership of every shift, including team morale and end-of-day procedures.
• Lead and coach Team Leaders and Drive-Thru Leaders to achieve shift goals.
• Maintain standards for food safety, quality, cleanliness, and hospitality.
• Complete daily food safety and quality assessments.
• Greet guests and handle guest concerns with care.
• Monitor labor, waste, and costs; identify and fix bottlenecks.
• Ensure readiness for peak hours and catering orders.
• Handle cash, counts, and secure funds.
• Ensure trainings and check-offs are completed.

Skills

Team leadership

Communication

Problem-solving

Decision-making

Customer service

Scheduling systems

Education

ServSafe certification

Job description

Working at a Chick-fil-A® restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

About the Role

Supervisors are the on-duty leaders of Chick-fil-A Soper Hill. Whether you lead in the Front of House or the Back of House, you act as the Operator's Judgment Representative: you take complete ownership of your shift and create a smooth, positive, and successful environment for our guests and Team Members. Your main priority is to develop the team through teaching and encouragement. You lead Team Leaders and Drive-Thru Leaders, uphold our standards for food safety, operational excellence, and genuine hospitality, and keep the restaurant running well during peak hours.

Location: Chick-fil-A Soper Hill, 8703 Soper Hill Road, Marysville, WA 98270

Position Type:

• Full-time and Part-time (typically 15–40 hours per week, all day parts; we are closed on Sundays)
• Reports to the Director Team

Compensation:

• $20.25 – $24.00 per hour, depending on schedule commitment and experience
• Part-time: $20.25 per hour
• Full-time: $21.00 – $24.00 per hour

Our Benefits Include:

• Paid sick leave: 1 hour for every 40 hours worked, in accordance with Washington's Paid Sick Leave Law
• Full-time Supervisors: $300 per month toward group health insurance premiums (medical, dental and vision options available)
• Full-time Supervisors: 1 week of paid time off per year, fully eligible after 6 months
• 401(k) and profit-sharing contribution, eligible after one year of employment
• 50% off food for you and your immediate family when dining in
• Free team meal on shift.
• Paid training and ongoing leadership development, including coaching from Directors and the Owner/Operator
• Closed on Sundays
• Quarterly team outings and a Christmas party
• A fun, caring work environment where you can positively influence others
• Intentional growth and development to help you reach your professional goals; we promote from within

Responsibilities:

• Take complete ownership of every shift, including team morale, communication, and end-of-day procedures
• Lead and coach Team Leaders and Drive-Thru Leaders to achieve their shift goals, and manage team breaks
• Hold the team to our standards for food safety, quality, cleanliness, and genuine hospitality
• Complete daily food safety and quality assessments
• Greet guests and personally handle guest concerns with care, so every guest leaves feeling cared for
• Monitor labor productivity, food waste and food cost, speed of service, and other key metrics in real time, and spot and solve bottlenecks quickly
• Make sure the team is positioned and ready for peak hours and catering orders
• Manage cash responsibly: count drawers and change, record data, and secure funds in the smart safe
• Make sure checklists and training plans are completed by the team, and conduct end-of-shift check-offs
• Handle equipment issues and basic troubleshooting to prevent downtime
• Be able to work any position in your area (Front of House or Back of House) and support the other side as needed
• Coach, mentor, and encourage Team Members every shift; model our Core Values of Integrity, Humility, Discipline, Hard Work, and Joyful Spirit
• Attend monthly Supervisor meetings
• Other duties as assigned

Qualifications and Requirements:

• Must be 18 years of age or older
• Team Leader or shift-leader experience, ideally in a restaurant or quick-service setting; promoted Team Leaders at Soper Hill are our first choice
• ServSafe certification (or willingness to complete it)
• A servant-leader attitude, with a heart for teaching and developing others
• Strong communication, problem-solving, and decision-making skills
• Reliable, punctual, and dependable, with a strong work ethic and a cheerful, positive attitude
• Comfortable with technology and scheduling systems (we will train you)
• Able to stand and work on your feet for long periods and lift and carry 10-40 lbs on a regular basis, with or without reasonable accommodation
• Willingness to meet with the Operator and complete our leadership training shifts

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.