Supervisor Front Desk

Hilton Grand Vacations; Williamsburg (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the vacation ownership industry seeks a Front Desk Supervisor for their Greensprings Vacation Resort in Williamsburg, Virginia. This role involves supervising daily operations, assisting guests, and training team members to uphold exceptional service standards, enhancing both guest experiences and team performance.

Benefits

Competitive base pay

401(k) program with company match

Tuition reimbursement programs

Discounted travel programs

Paid Time Off and Sick days

Qualifications

• Prior related experience in Hotel / Hospitality.
• Ability to read and interpret complex documents.
• Excellent interpersonal and customer service skills.

Responsibilities

• Supervise the Front Office daily operations.
• Assist guests with check-in and check-out processes.
• Train and support new team members.

Skills

Problem Solving

Interpersonal Skills

Conflict Resolution

Education

High school diploma/GED

Associate's Degree/College

Job description

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Great opportunity to join the amazing Greensprings Vacation Resort with 296 units, located near the Historic Area of Williamsburg, Virginia. Become part of our passionate 45 team member family, where we strive for excellence to ensure our owners and guests have a great vacation, while building hospitality skills with Hilton Grand Vacations.

Scheduled: 2:30pm – 11pm

What will I be doing?

Responsibilities

As a Front Desk Supervisor, you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards:

• Supervise the Front Office daily operations.
• Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations.
• Greet and welcome owners/guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
• Responsible for training and direction of new department Team Members.
• Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.
• Provide ongoing training and support to the team.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
• Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
• Post miscellaneous charges as requested.
• Maintain a daily log of all guests’ opportunities with corrective action steps.
• Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
• Follow-up on credit opportunities during each shift
• Other duties as assigned by management.
• Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.
  
  

What are we looking for?

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High school diploma/GED
• Prior related experience in Hotel / Hospitality
• Ability to read, analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence and mentor others.
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate's Degree/College
• Voice Certified
• 3+ Years of related experience
• Prior management/supervisory experience
  
  

Why Do Team Members Like Working For Us

• Day 1 Benefit Eligibility
• Competitive base pay
• Recognition Programs and Rewards
• Discounted travel programs
• 401(k) program with company match.
• PTO, 10 Paid Holidays per year plus 2 floating
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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