Front Desk Supervisor | Carnegie House State College

Shaner Hotels; State College (Centre County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel company is hiring a Front Desk Supervisor for Carnegie House in State College. The role involves supervising front desk operations, ensuring guest satisfaction, handling complaints, and leading the team to maintain high service standards. Ideal candidates will have supervisory experience, excellent communication skills, and some familiarity with hotel operations.

Qualifications

• Minimum one year experience in a similar position preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions.

Responsibilities

• Supervise all aspects of the Front Desk functions.
• Handle guest complaints ensuring guest satisfaction.
• Maintain complete knowledge of hotel features and operations.

Skills

Communication

Customer Service

Team Leadership

Problem Solving

Education

High school graduate or equivalent

Some college preferred

Job description

Front Desk Supervisor | Carnegie House State College

Join to apply for the Front Desk Supervisor | Carnegie House State College role at Shaner Hotels

Front Desk Supervisor | Carnegie House State College

1 week ago Be among the first 25 applicants

Join to apply for the Front Desk Supervisor | Carnegie House State College role at Shaner Hotels

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.
  
  

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.
  
  

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
  
  

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !

About The Team

Shaner Hotels has an amazing opportunity as our newest addition to our portfolio, Carnegie House, located in State College, PA.

From the website: Travelers seeking a serene retreat just minutes from the dynamic community of State College, Pennsylvania, will find Carnegie House an intimate gem of exquisite hospitality.

Our 21-room boutique inn welcomes you in the finest traditions of European country manors, offering luxurious yet relaxed lodging with premier amenities, the finest dining and magnificent scenery to ensure an exceptional stay.

The guiding principle of Carnegie House is Ceud Mile Failte, Scottish Gaelic for “One Hundred Thousand Welcomes,” and in that spirit we strive to offer our esteemed guests an impeccable hospitality experience. We are always eager to meet talented service professionals who wish to join our valued team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Shaner Hotels by 2x

Get notified about new Front Desk Supervisor jobs in State College, PA.

Front Desk Supervisor | State College Williamsburg Square Hampton Inn

Front Desk Supervisor | Carnegie House State College

Guest Service Supervisor (FT) - State College

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.