Front Desk Supervisor

Delta Hotels by Marriott; Chesapeake (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Une opportunité passionnante s'ouvre pour un Superviseur de Réception au sein d'un hôtel de renom. Le candidat idéal aura un fort désir de dépasser les attentes des clients, ainsi qu'une expérience préalable en réception. Ce poste offre des perspectives d'avancement et des bénéfices compétitifs, y compris une assurance santé complète et des réductions d'hôtel.

Benefits

401(k) avec contribution de l'entreprise

Assurance santé

Formation et développement

Congés payés

Réductions d'hôtel

Qualifications

• Expérience antérieure à un poste à la réception exigée.
• Capacité à travailler avec un horaire flexible incluant soirées et week-ends.
• Compétences solides en mathématiques et en gestion de l'équipe.

Responsibilities

• Superviser et coordonner les activités du personnel de réception.
• Assurer la satisfaction des clients et la conformité aux normes de l'entreprise.
• Former et orienter les nouveaux employés.

Skills

Communication

Problem Solving

Team Leadership

Education

High School Diploma

Some College Preferred

Tools

Microsoft Applications

Job description

Benefits:

401(k)

401(k) matching

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Training & development

LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as a Front Desk Supervisor.

The Front Desk Supervisor will be responsible for the operation of the front desk by directing, controlling and supervising Front Desk Associates to ensure the best possible guest satisfaction, associate morale, brand and company standards, training, and profitability.

Provide the highest quality of service to the guests at all times.

Supervise and coordinate the activities of the Front Desk staff.

Promote teamwork and Associate morale.

Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training.

Monitor & enforce Front Desk uniform brand & company standards.

Participate in the interviewing process for Front Desk Associates.

Orient & train new Associates.

Conduct ongoing training of all Front Desk Associates to increase job knowledge and skill level.

Initiate or suggest plans to motivate Associates to achieve work related goals.

Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.

Assist Operations Manager, AGM or GCM with the payroll process.

Ensure that the hotel is balanced daily and that discrepancies are communicated with the appropriate hotel management.

Complete period end tasks, including an audit of cash over and short to include inventories.

Respond to any guest complaint in a timely, professional and hospitable manner.

Other and all duties, projects, and tasks as assigned by employee’s manager.

Required Knowledge, Skills and Abilities (KSAs)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.

Has a sincere desire to exceed guest expectations

Must have prior Front Desk Experience.

Minimum of a High School Diploma and some college preferred.

Must be able to work a flexible schedule which includes evenings, weekends and holidays.

Must have a good command of the English language and be able to read, write and speak English fluently.

Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.

Must have sold math skills.

Ability to lead, train, and motivate team members.

Strong communication and problem solving skills.

Must possess solid relationship-building skills, people focused, highly organized and guest centric.

Must have reliable transportation.

Benefits:

Medical, Dental, Vision & 401 (k) with company match

Voluntary Short Term

Life & Accidental Death Insurance

Hotel Discounts

Paid Time Off

Training and Development Opportunities and Much More!

For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.