Parking Shift Supervisor

Golden Nugget Atlantic City; Atlantic City (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401K

Opportunities for advancement

Generous employee discounts on dining,

dining, retail, amusements, and hotels

Job summary

Golden Nugget Atlantic City is seeking a Parking Shift Supervisor to oversee daily parking operations, manage staff, enforce policies and resolve guest concerns to keep services running smoothly.

The role requires 2–3 years of supervisory experience in parking, knowledge of valet/front door services, and a valid New Jersey driver’s license. USD 19.00 per hour with benefits including PTO, 401K and employee discounts.

Qualifications

• 2–3 years of supervisory experience in parking operations.
• Knowledge of valet and front door services.
• Valid New Jersey driver's license is required.

Responsibilities

• Exhibit conduct in accordance with Gaming Commission Regulations and Golden Nugget policies.
• Deliver courteous and professional guest service to guests and employees.
• Demonstrate commitment to responsible gaming and alcohol service.
• Hire, train, motivate, evaluate, and discipline transportation staff.
• Handle guest complaints courteously and promptly.
• Plan events arrivals/departures for VIPs and groups.
• Develop annual department budgets and scheduling."
• Communicate and resolve guest issues within area of responsibility.
• Promote positive, professional service to all guests.
• Ensure compliance with department policies and standards.
• Cover peak valet periods and high-traffic events to maintain traffic flow.
• Monitor valet parking revenue and ticketing procedures.
• Oversee barcode system accuracy and loss prevention measures.
• Prepare proactive scheduling based on expected volume.
• Perform other duties as assigned.

Skills

Staff management

Guest service

Parking operations

Budget awareness

Education

New Jersey driver’s license

Tools

Valet/front door services

Job description

Parking Shift Supervisor

A Parking Shift Supervisor oversees the daily operations of parking facilities, managing staff, ensuring efficient parking management, enforcing policies, and handling customer concerns to maintain smooth and organized parking services.

Overview

A Parking Shift Supervisor oversees the daily operations of parking facilities, managing staff, ensuring efficient parking management, enforcing policies, and handling customer concerns to maintain smooth and organized parking services.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.


• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.


• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.


• Responsible for the hiring, selection, training, motivation, evaluation, disciplinary action, and termination of all transportation employees.


• Responsible for the courteous and expedient handling of guest complaints.


• Plans, organizes and develops major special event arrivals/departures, VIP arrivals and group arrivals/departures.


• Must have ability to conceptualize and develop an annual budget.


• Communicates and resolves guest complaints to area of responsibility.


• Promotes positive, professional, friendly and courteous service to all guests.


• Establishes and assures compliance with policies, procedures and standards as related to the operation of the department.


• Personally covers the peak valet parking business periods, Friday and Saturday nights, special events days and nights, and major convention check-ins and checks-outs, to ensure proper traffic flow.


• Monitors valet parking revenue.


• Maintains accurate operating procedures and valet parking ticket issuing.


• Oversees the accuracy of bar code system, 100% adherence to pre-parking surveys, enforcement of safe driving habits and loss control management.


• Prepares and implements pro-active scheduling based on volume of anticipated business and controlled vacation requests.


• Performs any other duties as assigned.

Qualifications

• Two (2) to three (3) years prior experience in parking operations in a supervisory capacity.


• Knowledge of valet and front door services necessary.


• Valid New Jersey driver’s license a must.

Pay Range

USD $19.00 - USD $19.00 /Hr.

Tipped Position

This position does not earn tips

Benefits

What we offer you:

• Benefit options available


• Paid Time Off


• 401K


• Opportunities for advancement


• Positive and respectful work environment where diversity is valued


• Generous employee discounts on dining, retail, amusements, and hotels


• Community volunteer opportunities

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email: [e-mail]