Supervisor Freight Ops

Freeman Company; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Tuition Reimbursement

Paid Parental Leave

Life Insurance

Disability Insurance

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company is seeking a Supervisor Freight Operations to oversee the freight operation and dock labor for events, with in-person work in Orlando, FL. This role leads labor planning, equipment needs, and safe operations across show sites and facilities.

Responsibilities include coordinating with clients and account executives, managing move-in/move-out, and producing post-show recaps while controlling costs.

Qualifications

• High School diploma or GED required; college degree preferred.
• 2+ years of tradeshow industry related experience preferred.
• 2+ years of supervisory experience in a related field preferred.
• Familiar with Freight Procedures Manual and related Freeman docs.

Responsibilities

• Oversee events exceeding 300,000 lbs of freight.
• Prepare pre-show workbook including labor planning and freight schedule.
• Supervise dock labor and train staff.
• Ensure safety and conduct regular safety/service meetings.
• Coordinate with Facility Manager and account executive on move-in/move-out.
• Manage equipment and driver assignments including forklifts and cranes.
• Engage with customers to ensure quality standards and resolve issues.
• Prepare post-show recaps and ensure labor cost control.
• Ensure equipment returns to the warehouse after shows.

Skills

Supervisory experience

Safety management

Budgeting

Communication

Forklift certification

Outlook

Word

Excel

Education

High School diploma or GED

College Degree preferred

Tools

Freeman systems

Freight Operations tools

Job description

As part of The Freeman Company, Event & Exhibit Services designs and delivers unforgettable moments that create a bond between audiences and our clients. It’s just one reason why we’re the leader in live events.

As part of The Freeman Company, Event & Exhibit Services designs and delivers unforgettable moments that create a bond between audiences and our clients. It’s just one reason why we’re the leader in live events.

Summary

It is the responsibility of the Supervisor Freight Operations to supervise the freight operation and all dock labor at the show site at all facilities in which the company produces events. Plans for assigned shows including the labor, equipment, job assignments of qualified labor, hours of operation, paperwork procedures, timekeeping, and job cost. Responsible for handling the show site freight operation personally and/or supervision of the freight lead to efficiently perform all assigned duties. Professionally interacts with customers, team members, and third-party vendor/partner representatives to provide the highest level of service excellence.

This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and/or show-site based out of Orlando, FL.

Essential Duties & Responsibilities

• Manage events exceeding 300,000 lbs. of freight or more.
• Complete pre-show workbook to include but not limited to target plan, labor and equipment planning, and freight production schedule.
• Supervise dock labor at the show site by assigning qualified personnel to efficiently perform all duties in accordance with standard practices. Assist in the training of all dock labor.
• Provide direction to all subordinates to ensure a safe work environment. Conduct safety and service meetings on a regular basis.
• Interact with the Facility Manager for the assigned show to ensure all facility rules and regulations are adhered to.
• Determine the needs and request equipment, tools and labor required to produce each show event. Ensure the location of all rigging and machinery. Order and supervise all drivers and machine operators and related equipment such as forklifts, large capacity forklifts and occasionally cranes.
• Communicate with decorating operations and the account executive on the scheduled move in and move out of each show.
• Work closely with customers throughout the event to ensure quality standards are met. Analyzes and explains invoices to customers and contact exhibitors regarding shortages, damages or re-routes on outbound shipment.
• Project labor and analyze labor using the labor budget tool. Produce accurate payroll forms, timecards or timekeeping system for all labor worked on shows.
• Complete a post-show recap after the show is completed.
• Ensure job cost is kept to a minimum without sacrificing services to all customers.
• Ensure all equipment is returned from show site to warehouse.
• Perform other duties as required.

Education & Experience

• High School diploma or GED required. College Degree preferred.
• 2+ years of tradeshow industry related experience preferred.
• 2+ years of supervisory experience in a related field preferred.
• Familiarity with current material handling rates, show rules and regulations, association requirements and pertinent information for a show.
• Should be familiar with: Freight Procedures Manual, Freight Operations Page on the Resource, Pre-show Planning Guides, Post-show Recaps, TSS Freight Reports, Exhibitor Kit Forms, Floor Plans, Return to Warehouse Manifests, Incident Reports and Claim Forms.
• Ability to perform basic computer function in Freeman programs. Experience and versed in programs such as, Outlook, Word, and Excel.
• Forklift certified.
• Ability to pass an MVR screen.

Travel Requirements

Travel up to 25%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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