Supervisor, Fraud Strategy

Velera Solutions, LLC; Iowa (LA); Hybrid; USD 73,000 - 93,000; Full time

Benefits offered by this job

Medical with telemedicine

Dental and Vision

401k with employer match

Paid Time Off (PTO)

Holidays

Job summary

Velera seeks a Supervisor, Fraud Strategy to lead the Fraud Strategy staff, oversee daily inquiries, monitor performance, and drive risk analytics initiatives for Global Fraud Monitoring clients.

You will coordinate tasks, enforce SLAs, and work with internal departments to implement process improvements while staying current on industry fraud trends.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Five years in financial services required.
• Five years of risk analytics, mitigating risk and/or fraud services required.
• One year supervisory experience preferred.

Responsibilities

• Directly supervise the Fraud Strategy staff to ensure daily completion of inquiries and support for all Global Fraud Monitoring clients.
• Monitor workflow, productivity, accuracy, and losses.
• Coordinate Fraud Strategy tasks and ensure adherence to SLAs; manage projects assigned to the team.
• Remain current with industry and client fraud trends.
• Communicate company strategies and system improvements to the team.

Skills

Fraud strategy

Risk analytics

Supervisory experience

Project management

Fraud services

Payments processing

Education

Bachelor's Degree in Business Administration or related field

Tools

Payments processing systems

Vendor systems software

Job description

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity: The Supervisor, Fraud Strategy will oversee the Fraud Strategy area. This includes collaborating with employees and other departments on relevant matters to ensure that department standards for quality, employee engagement, and efficiency are upheld. The role involves overseeing client and product implementations, conducting research on service issues, suggesting process improvements, analyzing data and trends, and assisting in developing risk analytics training materials. Additionally, the incumbent will be tasked with fostering an environment that cultivates a hardworking, motivating, high-performance culture, focusing on continuous improvement and delivering excellent service to both internal and external customers. They will also supervise and coordinate the activities and daily operations of the Fraud Strategy staff, which includes supporting Fraud & Risk monitoring tools, reviewing and resolving fraud-related issues, managing resources, assigning tasks and projects, and serving as the primary liaison for the Fraud Prevention team with other internal departments.

Day in the Life:

• Directly supervise the Fraud Strategy staff to ensure daily completion of inquiries and support for all Global Fraud Monitoring clients.
• Monitor workflow, productivity, accuracy, and losses.
• Participate in client presentations as requested by direct reports to provide assistance or leadership.
• Conduct monthly audits and review actions taken on inquiries by staff to ensure accuracy and quality.
• Coordinate the Fraud Strategy tasks and ensure adherence to established turnaround times and SLAs; manage projects assigned to the team; ensure quality of all team outputs.
• Maintain awareness of member client fraud trends and suggest internal procedure changes to Fraud Strategy Manager to remain efficient.
• Continually supervise department workflow to ensure time-sensitive functions are meeting department standards.
• Resolve complex service issues by responding to escalation calls and other department personnel.
• Advise internal contacts on sensitive issues and recommend client procedures and new product developments.
• Manage process documentation and communication within the team and with appropriate external parties.
• Communicate company strategies, client initiatives, system improvements, performance, and other key information to the team and conduct regular team meetings.
• Remain current with industry and client fraud trends.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s Degree in Business Administration or related field or combination of education and experience required.
• Five (5) years within the financial service industry required.
• Five (5) years professional experience in risk analytics, mitigating risk and/or fraud services required.
• One (1) year or equivalent of supervisory experience preferred.
• Payments processing system knowledge preferred.
• Experience with third party vendor systems software preferred.
• Project management experience preferred.

About Velera At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity $73,200.00 - $93,300.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off 12
• Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster.

Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.

At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll be part of a team committed to the long‑term growth and success of financial institutions, our employees and our industry. United by Purpose Our employees are united by a people‑helping‑people purpose that guides how we show up every day. A culture rooted in taking ownership and doing what’s right has fostered long‑term dedication and earned Velera recognition for both our inclusive culture and commitment to excellence.

Your Story Shapes Our Culture Connection and recognition are core to who we are. We cultivate inclusion, celebrate employees who live our values and create meaningful opportunities for engagement that build strong relationships and a true sense of belonging across our teams.

Remote by Design Our remote‑first culture is built for collaboration, flexibility and connection – bringing people together in person when it matters. Flexible time off and healthy working norms support wellbeing and psychological safety, while integrity-driven leadership empowers you to do your best work.

Strength in Stability With more than 40 years of fintech innovation, Velera offers the stability of a trusted legacy with the momentum of forward‑thinking solutions. We enable thousands of financial institutions and the communities they serve through secure, leading‑edge technology and partnership.

Explore velera.com to learn more about how Velera is advancing our purpose of accelerating partners’ success through innovative financial technology and inspired service.