Manager, Juniper Product Management

Velera; Northern (KY); On-site; USD 106,000 - 135,000; Full time

Benefits offered by this job

Competitive wages

Medical with telemedicine

Dental and Vision

Life Insurance

PTO

Job summary

Velera is seeking a senior Product Manager to own the full lifecycle of Juniper Payments products and ensure compliance across initiatives. You will lead market insights, define requirements, and coordinate across Training, Operations, IT, Finance, and Administration to deliver value to financial institutions and their clients.

The role reports to the Head of Juniper Payments and requires deep knowledge of ACH, FedWire, Instant Payments, and related regulatory considerations.

Qualifications

• Bachelor's degree in Business, Marketing, Technology, or related field required.
• Combined ten (10) years of product management, technical product implementations, and/or business systems analysis experience required.
• Experience with the financial, credit union industry and core or account processing required.

Responsibilities

• Lead analysis and review of product enhancement requests and oversee the creation of business requirements.
• Serve as escalation point for assigned products and applications.
• Collaborate with Training, Operations, IT, Administration, and Finance to develop comprehensive product definitions, objectives, and goals.
• Work with Velera departments to execute product strategies on assigned products and services.
• Identify risks during feasibility studies and communicate issues to leadership for evaluation and mitigation.
• Develop product documentation, procedures, and training across pertinent platforms.

Skills

Product management

Education

Bachelor's degree in Business/Marketing/Technology

Job description

Join the People Helping People Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners' success through innovative financial technology solutions and inspired service. The Opportunity: This position is responsible for the strategic and tactical product management effort for Juniper Payments products and services. In addition, this position is a core member of the Juniper leadership team, reporting directly to the Head of Juniper Payments. The incumbent will own the full product development lifecycle for existing and future Juniper Payments capabilities as well as any and all compliance-related requirements that may arise from time-to-time. The incumbent will serve as subject matter expert and as liaison to internal and external customers on ACH, FedWire, Instant Payments and other industry related topics that affect the movement of funds - for businesses and individuals. Product manager will handle efficiencies, monitor product compliance and mandates, analyze product penetration, define the market release process, and bridge the gaps between different functions within the company and aligning the strategic teams.

Day in the Life:

Responsible for the suite of products and services Juniper provides to its clients inclusive of strategy, market position, development initiatives, enhancements and changes, compliance and viability, commercialization, and P&L. Lead the analysis and review product enhancement requests from various sources and oversee the creation of business requirements for these enhancements. Serve as an escalation point, both internally and externally, related to assigned products and applications. Collaborate with appropriate functional areas (e.g., Training, Operations, Information Technology, Administration, and Finance) to develop and provide comprehensive product definitions, objectives, and goals that are responsive to the needs of the end user. Work closely with Velera's departments in executing product strategies on assigned products and services. Identify risks throughout feasibility studies and development process, and communicate issues to leadership for evaluation; develop market test scenarios and ensure approval from the end-user for product rollout. Development of product documentation, procedures, and training in all pertinent platforms. Report and routinely update product and solution performance information to the strategic product manager. Lead research efforts, analyze and ascertain required modifications and impacts to existing products and services. Communicate to affected areas. Assist in the coordination and presentation of seminars and training for Velera personnel, prospective clients, trade associations, current members and other entities as assigned. Conduct and lead meetings to support the development process and track and communicate progress. Attend and participate in various Velera sponsored events and industry events, as needed. Serve as the primary liaison to Operational Support departments for assigned products. Maintain proficiency in departmental operations to assist as a back up for other products and services. Work as a member and/or leader of a cross-functional team that addresses the development and implementation of new and/or enhanced products and services within determined deadlines. Oversee and review mandate and industry product impacts. Partner with marketing to communicate internally and externally on pertinent bulletins. Direct and oversee maintenance, mandate, industry requirement, or vendor replacement product commercialization duties in conjunction with internal teams. Use commercialization process to execute on system readiness with partners both internal and external. Maintain, lead and respond to product-focused servicing ticket inquiries through the defined channel. Perform other duties as assigned.

Qualifications:

Bachelor's degree in Business, Marketing, Technology, or related field or equivalent combination of education and experience required. Combined ten (10) years of product management, technical product implementations, and/or business systems analysis supporting technical products experience required. Experience with the financial, credit union industry and core or account processing required.

About Velera

At Velera, inclusion isn't an initiative - it's how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We're committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we're shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it's like to work at Velera.

Pay Equity $105,600.00 - $134,600.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off 12
• Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Velera is an Equal Opportunity Employer.

We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following 'EEO is the Law' Poster.

Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer.

This role is currently not eligible for sponsorship.

Your voice. Our velocity. Shaping a new era together.

At Velera, the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you'll be part of a team committed to the long-term growth and success of financial institutions, our employees and our industry. United by Purpose Our employees are united by a people-helping-people purpose that guides how we show up every day. A culture rooted in taking ownership and doing what's right has fostered long-term dedication and earned Velera recognition for both our inclusive culture and commitment to excellence.

Your Story Shapes Our Culture Connection and recognition are core to who we are. We cultivate inclusion, celebrate employees who live our values and create meaningful opportunities for engagement that build strong relationships and a true sense of belonging across our teams.

Remote by Design Our remote-first culture is built for collaboration, flexibility and connection - bringing people together in person when it matters. Flexible time off and healthy working norms support wellbeing and psychological safety, while integrity-driven leadership empowers you to do your best work.

Strength in Stability With more than 40 years of fintech innovation, Velera offers the stability of a trusted legacy with the momentum of forward-thinking solutions. We enable thousands of financial institutions and the communities they serve through secure, leading-edge technology and partnership. Explore velera.com to learn more about how Velera is advancing our purpose of accelerating partners' success through innovative financial technology and inspired service.