Product Intake Analyst

Velera; Northern (KY); Hybrid; USD 85,000 - 108,000; Full time

Benefits offered by this job

Medical with telemedicine

Dental and Vision

401k with employer match

PTO

Tuition Reimbursement

EAP

Job summary

Velera is seeking a Solutions Enablement Analyst to lead the product and enterprise project intake process for new products and services. You will translate requests into clear business and technical requirements, assess feasibility, and ensure governance and compliance standards are met.

You will collaborate with Product, Technology, Infrastructure, Sales, and Operations to align priorities, drive intake SLAs, and provide insights to leadership on portfolio trends and opportunities.

Qualifications

• Bachelor's Degree in Business Management or related field preferred or equivalent combination of education and experience required.
• Seven (7) years of experience in Business Analysis, Product Management, or related disciplines (enterprise, data, systems, reporting, stakeholder management).
• Five (5) years of financial services or payments processing experience preferred; experience with Agile/Lean, epics/features, and backlog refinement also preferred.
• Ability to travel as needed.
• Demonstrate behaviors based on Velera Values.

Responsibilities

• Lead the evaluation of product information provided by requestors, vendors, and stakeholders to ensure completeness and alignment with priorities.
• Synthesize client demand and enterprise capabilities to assess potential success and recommend prioritization.
• Facilitate cross-functional stakeholder alignment to ensure a transparent intake process.
• Drive adherence to intake SLAs and communicate progress, risks, and escalations.

Skills

Business Analysis

Product Management

Agile/Lean

Stakeholder management

Requirements gathering

Analytical skills

Communication

Education

Bachelor's degree in Business Management

Job description

Join the People Helping People Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners' success through innovative financial technology solutions and inspired service.

The Opportunity

The Solutions Enablement Analyst is responsible for leading and governing the product and enterprise project intake process of new products and services. This role requires a strong understanding of product strategy, technology, and organizational interdependencies in order to shape opportunities and align them with enterprise goals. This role involves translating requests into clear business and technical requirements, evaluating feasibility and integration impacts, and ensuring all compliance and governance standards are met. The role works cross-functionally across the enterprise to capture requirements, facilitate intake governance, size requests, and influence prioritization of product and service requests. The position is accountable for conducting impact analysis, identifying risks and dependencies, and providing insights into portfolio trends to support leadership decision‑making.

Day in the Life: Lead the evaluation of product information provided by requestors, vendors, and stakeholders to ensure completeness, clarity, and alignment with enterprise priorities. Synthesize client demand, and enterprise capabilities to assess potential success and recommend prioritization. Facilitate and align cross‑functional stakeholders (Product, Technology, Infrastructure, Sales, Operations) to ensure a transparent intake process. Drive adherence to intake SLAs and proactively communicate progress, risks, and escalations. Conduct comprehensive impact assessments to identify affected systems, teams, business processes, and client impacts, and present findings for decision‑making. Determine prioritization of requests through strategic assessment and alignment with strategic goals. Collaborate with stakeholders to deliver executive‑level summaries and expert guidance on ARB requirements, driving process efficiency and strategic alignment.

Ensure all compliance and governance standards are consistently met throughout intake. Own intake documentation standards and define, track, and report KPIs to measure intake health and throughput. Shepherd requests from submission through prioritization and hand‑off, ensuring transparency for stakeholders. Synthesize intake trends and provide actionable insights to senior leadership, influencing portfolio and strategic planning. Build and maintain relationships with key stakeholders and partners to assess impacts, dependencies, and opportunities tied to intake requests. Develop and maintain deep knowledge of processing platforms, interdependencies, and organizational nuances to inform feasibility assessments. Continuously improve the intake process, driving efficiency, transparency, and scalability using Lean‑Agile and portfolio management practices. Stay informed on industry trends, emerging technologies, and competitive landscape to identify opportunities for advancement. Partner with Procurement, Sales, and Service to facilitate new vendor and client requests and ensure intake alignment with client commitments. Lead the capture of requirements for business cases, including business and technical needs, scope, impacted systems, financial models, client impacts, capacity planning, and organizational value. Support successful execution of PLC Phase 1: Initiation in the PLC process, ensuring intake requests are ready for downstream execution. Elicit, analyze, and document business and technical requirements sufficient to support feasibility assessment, architectural review, and intake decision making. Develop clear intake‑level artifacts (e.g., requirements summaries, scope definitions, and dependency mappings) that enable Technology and Product teams to progress efficiently into delivery phases.

Qualifications

• Bachelor's Degree in Business Management or related field preferred or equivalent combination of education and experience required.
• Seven (7) years of experience in Business Analysis, Product Management, or related disciplines (enterprise, data, systems, reporting, stakeholder management).
• Five (5) years of financial services or payments processing experience preferred; experience with Agile/Lean, epics/features, and backlog refinement also preferred.
• Experience with User Experience and Product Design a plus.
• Ability to facilitate and influence diverse stakeholders to achieve alignment on prioritization and next steps.
• Demonstrate behaviors based on Velera Values.
• In-depth knowledge of agile technologies, including Epic and Feature definitions.
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids to all levels of leadership.
• Ability to plan, track, and manage work in a fast-paced, multi‑priority environment, while meeting deadlines.
• Understanding the concepts of project prioritizations, impact, and risk assessment.
• Strong knowledge of the card payments industry, core processing platforms, and related in‑house applications.
• Demonstrated excellent analytical skills.
• Advanced analytical and financial modeling skills, with ability to connect intake requests to enterprise value.
• Proficiency in word processing and spreadsheet computer software applications.
• Ability to travel as needed.
• Ability to maintain confidentiality of materials handled.
• Ability to be flexible and work under high pressure in a complex environment.

About Velera

At Velera, inclusion isn't an initiative - it's how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We're committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we're shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it's like to work at Velera.

Pay Equity

Pay Equity $84,900.00 - $108,200.00. Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well‑being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer.

We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following 'EEO is the Law' Poster.

Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer.

Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.

Your voice.

Our velocity.

Shaping a new era together.

At Velera, the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you'll be part of a team committed to the long-term growth and success of financial institutions, our employees and our industry.

United by Purpose

Our employees are united by a people-helping-people purpose that guides how we show up every day. A culture rooted in taking ownership and doing what's right has fostered long-term dedication and earned Velera recognition for both our inclusive culture and commitment to excellence.

Your Story Shapes Our Culture

Connection and recognition are core to who we are. We cultivate inclusion, celebrate employees who live our values and create meaningful opportunities for engagement that build strong relationships and a true sense of belonging across our teams.

Remote by Design

Our remote-first culture is built for collaboration, flexibility and connection - bringing people together in person when it matters. Flexible time off and healthy working norms support wellbeing and psychological safety, while integrity-driven leadership empowers you to do your best work.

Strength in Stability

With more than 40 years of fintech innovation, Velera offers the stability of a trusted legacy with the momentum of forward-thinking solutions. We enable thousands of financial institutions and the communities they serve through secure, leading-edge technology and partnership. Explore velera.com to learn more about how Velera is advancing our purpose of accelerating partners' success through innovative financial technology and inspired service.