Supervisor Food Services - Patient Services

aah; Winston-Salem (NC); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Health and welfare benefits

Defined contribution retirement plans

Paid Time Off

Educational Assistance Program

Job summary

Advocate Health is seeking a Food Service Supervisor for Wake Forest Baptist Medical Center - Food and Nutrition in Winston-Salem. You will direct daily operations, ensure resources and safety, and lead staff toward high service standards.

This role requires a high school diploma or GED plus two years supervisory experience. Serv Safe certification is required; weekend schedules are possible and benefits apply.

Qualifications

• High school diploma or GED and two years supervisory experience.
• Associate's degree preferred.
• Serv Safe certification required.

Responsibilities

• Direct daily operations of food service to ensure equipment, inventory and resources are available.
• Assist cash controls and payroll records maintenance (time sheets, schedules).
• Identify problems and communicate status and solutions to leadership.
• Supervise daily activities, delegating, prioritizing and monitoring standards.
• Provide constructive feedback to motivate and coach staff.
• Ensure compliance with regulations and hospital policies.
• Maintain a safe work environment with safety training and equipment upkeep.
• Establish operating standards and communicate quality improvements.
• Develop employee relationships and satisfaction across departments.
• Execute service quality with the highest delivery standards.
• Support workplace diversity initiatives.

Skills

Excellent oral and written comms

Strong analytical ability

Diversity mindset

Customer service excellence

Stress management

Professional relationship building

Ethical standards compliance

Education

High school diploma or GED

Two years supervisory experience

Associate's degree preferred

Tools

Serv Safe certification

Job description

Department: 11903 Wake Forest Baptist Medical Center - Food and Nutrition

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: variable, weekends

Pay Range: $24.10 - $36.15

Education/Experience

High school diploma or GED equivalent and two years of supervisory experience. Associate's degree preferred.

Licensure, Certification, and/or Registration

Serv Safe certification

Essential Functions

1. Directs daily operations of multi-functional food service operations to ensure employees have appropriate equipment, inventory and resources to perform jobs, meet goals and deadlines.
2. Assists in the maintenance of cash controls and payroll functions (time sheets, records, schedules etc.).
3. Probes potential problems and apprises the leader of status on resolution of problems or issues, using appropriate resource when necessary.
4. Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards. Ensures top concerns are given priority.
5. Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate.
6. Ensures compliance with all federal, state and local regulations as well as hospital policies and procedures (e.g. quality assurance, safety, operations, personnel).
7. Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with safety and loss prevention programs and with standards.
8. Establishes operating standards, implements quality improvements and communicates them.
9. Maintains and develops employee relationships and satisfaction for multi-functional food service areas retail and patients to ensure all regulatory standards are in place.
10. Accountable for the execution of service quality by maintaining highest level of delivery.
11. Promotes and supports workplace diversity initiatives.

Skills/Qualifications

• Excellent oral and written communication skills
• Strong analytical ability
• Willingness to respect and value the differences and perceptions of different groups/individuals
• Excellent customer service to external and internal customers
• Ability to work productively and effectively when faced with stressful work situations and time pressures
• Ability to develop and maintain professional, trusting, positive working relationships with supervisors, staff, managers, customers, and vendors
• Upholds ethical standards and comply with all state and federal laws and company policies and procedures

Work Environment

• May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas
• Exposure to wet tile floors and dangerous, sharp equipment

Physical Requirements

0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.