Food Service Assistant

Hugh Chatham Health; Town of Grafton (WI); On-site; USD 54,096,000 - 81,091,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Flexible Spending Accounts

Retirement plan

Job summary

Advocate Health is seeking a full-time Food Service Assistant in Wisconsin to support the Food and Nutrition Services department. You will monitor quality, ensure timely start times for meals, and help maintain sanitation standards across kitchen and serving areas.

The role requires strong English literacy, ability to followInstructions, and comfort interacting with patients and staff. Weekend and holiday availability is needed, with responsibilities spanning dishroom duties and patient service.

Qualifications

• Must be literate in English and able to follow instructions.
• Desire to achieve high customer service standards.
• Ability to work weekends and holidays and interact with patients, visitors, and staff.

Responsibilities

• Monitors quality of product at stations and ensures recipe compliance.
• Ensures productivity, delivery, and serving line start times are met.
• Minimizes waste, controls cost, and follows portion guidelines.

Skills

English literacy

Instruction following

Weekend & holiday availability

Education

High school diploma or GED

Job description

Schedule Details/Additional Information

8 hour shifts with various start times between 6:00 am and 7:30 am. Will be scheduled every other weekend and rotating holidays.

Department

11903 AMC Grafton - Food and Nutrition

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Pay Range

$18.85 - $28.30

EDUCATION/EXPERIENCE

High school enrollment, diploma, or GED equivalent. Food service or customer service experience preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION

N/A

ESSENTIAL FUNCTIONS

1. Monitors quality of product at stations, ensures recipe compliance, and adherence to departmental guidelines.
2. Ensures that productivity, delivery, and serving line start time schedules are met.
3. Minimizes product waste and controls cost. Follows portion control guidelines and manages food and supplies.
4. Oversees that all equipment and supplies are properly utilized, maintained, and handled to avoid breakage. Performs utility and dish room functions efficiently. Properly cleans items for use in department.
5. Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
6. Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
7. Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
8. Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
9. Participates in department’s performance improvement initiatives. Works as a team player and ensures that duties are performed accurately and efficiently. Provides support to other Food and Nutrition Services departments as requested by management.
10. Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.
11. Demonstrates responsibility by interacting with patients, visitors, and staff as deemed appropriate. Resolves issues or concerns, provides assistance as deemed necessary.
12. Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

SKILLS/QUALIFICATIONS

Must be literate in English and able to follow instructions. Ability to adjust to the needs of the department. Desire to achieve high customer service standards. Must be comfortable entering patient rooms and interacting with them. Ability to work weekends and holidays. Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff.

WORK ENVIRONMENT

May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas. Exposure to wet tile floors and dangerous, sharp equipment.

PHYSICAL REQUIREMENTS

0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.