Supervisor Food Services - Patient Services

Hugh Chatham Health; Winston-Salem (NC); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Family benefits

Retirement plans

Educational Assistance Program

Job summary

Advocate Health is seeking a Food Service Operations Supervisor to direct daily multi-functional food service activities in a hospital setting. You will ensure equipment, inventory and resources are available to meet goals while supervising staff and maintaining safety and quality standards.

The role requires solid communication, strong analytical skills, and a commitment to customer service. A high school diploma or GED with two years of supervisory experience is required; Serv Safe

Qualifications

• High school diploma or GED with two years supervisory experience
• Associate's degree preferred
• Serv Safe certification

Responsibilities

• Directs daily operations of multi-functional food service operations to ensure staff have equipment, inventory and resources to perform jobs and meet goals.
• Assists in cash controls and payroll functions (time sheets, records, schedules).
• Probes problems and informs leadership on resolution status, using appropriate resources.
• Supervises day-to-day activities, delegates authority and prioritizes tasks.
• Provides constructive feedback to employees to reward, coach, and motivate.
• Ensures compliance with federal, state and local regulations and hospital policies.
• Establishes a safe work environment with safety training and equipment maintenance.
• Sets operating standards and communicates quality improvements.
• Maintains relationships and satisfaction across multi-functional food service areas including retail and patient services.
• Executes service quality and maintains high delivery standards.
• Promotes workplace diversity initiatives.

Skills

Communication skills

Analytical ability

Customer service

Relationship building

Ethical standards

Education

High school diploma or GED

Two years supervisory experience

Associate's degree preferred

Job description

Department

11903 Wake Forest Baptist Medical Center - Food and Nutrition

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

variable, weekends

Pay Range

$24.10 - $36.15

EDUCATION/EXPERIENCE

High school diploma or GED equivalent and two years of supervisory experience. Associate's degree preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION

Serv Safe certification

ESSENTIAL FUNCTIONS

1. Directs daily operations of multi-functional food service operations to ensure employees have appropriate equipment, inventory and resources to perform jobs, meet goals and deadlines. 2. Assists in the maintenance of cash controls and payroll functions (time sheets, records, schedules etc.). 3. Probes potential problems and apprises the leader of status on resolution of problems or issues, using appropriate resource when necessary. 4. Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards. Ensures top concerns are given priority. 5. Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate. 6. Ensures compliance with all federal, state and local regulations as well as hospital policies and procedures (e.g. quality assurance, safety, operations, personnel). 7. Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with safety and loss prevention programs and with standards. 8. Establishes operating standards, implements quality improvements and communicates them. 9. Maintains and develops employee relationships and satisfaction for multi-functional food service areas retail and patients to ensure all regulatory standards are in place. 10. Accountable for the execution of service quality by maintaining highest level of delivery. 11. Promotes and supports workplace diversity initiatives.

SKILLS/QUALIFICATIONS

Excellent oral and written communication skills Strong analytical ability Willingness to respect and value the differences and perceptions of different groups/individuals Excellent customer service to external and internal customers Ability to work productively and effectively when faced with stressful work situations and time pressures Ability to develop and maintain professional, trusting, positive working relationships with supervisors, staff, managers, customers, and vendors Upholds ethical standards and comply with all state and federal laws and company policies and procedures

WORK ENVIRONMENT

May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas Exposure to wet tile floors and dangerous, sharp equipment

PHYSICAL REQUIREMENTS

0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.; please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.