Supervisor, Food & Beverage

Black Bear Casino Resort; Minnesota; On-site; USD 2,940,000 - 3,308,000; Full time

Benefits offered by this job

401(K) retirement, dental insurance, (

Job summary

Black Bear Casino Resort in Minnesota is seeking a Venue Service Supervisor to help enforce standards, monitor dining floor service, and maintain guest relations. You will assist with staffing, supervise Food & Beverage employees, and contribute to compliant operations in a fast-paced venue.

The role requires strong communication, organizational and analytical skills, with a background in restaurant supervision and gaming licensing requirements. Health and safety standards apply.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years' restaurant experience required.
• 1 year of Food & Beverage supervisory experience desired.
• Excellent communication, organizational and analytical skills.
• Must be able to secure and maintain a Gaming license.
• Must be computer literate with Microsoft applications.
• Serv-Safe Certification preferred.
• Alcohol awareness certification is preferred.
• Ability to communicate effectively in one-on-one, small group settings.
• Ability to work independently and establish priorities.

Responsibilities

• Enforce performance standards, policies and procedures as they relate to Venue operations, monitor Food Server service on the dining floor.
• Ensure smooth and efficient operations on a continual basis.
• Ensure the highest possible standards of guest service and Employee relations.
• Assist Venue Manager with scheduling of Employees and ensuring correct staffing levels.
• Monitor the job performance of all Venue Service Employees and provide feedback.
• Provide input to the Venue Manager concerning operational deficiencies and areas in need of improvement.
• Promote positive Guest Relations through prompt, courteous and efficient service.
• Review, recommend and suggest hiring, disciplinary actions and terminations fairly.
• Responsible for listening to, evaluating and handling Guest complaints.

Skills

Excellent communication

Organizational skills

Analytical skills

Team leadership

2+ yrs restaurant exp

F&B supervisor exp

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Job Duties

Enforce performance standards, policies and procedures as they relate to Venue operations, monitor Food Server service on the dining floor. Ensure smooth and efficient operations on a continual basis.

Ensure the highest possible standards of guest service and Employee relations are maintained and carried out in a fair and equitable manner.

Ensure compliance with all health and safety standards/regulations as well as all applicable beverages, federal, state, tribal and local laws/ordinances.

Assist Venue Manager with scheduling of Employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs.

Monitor the job performance of all Venue Service Employees and provide feedback on it to aid the Employees in developing and enhancing skills.

Provide input to the Venue Manager concerning operational deficiencies and areas in need of improvement.

Responsible for promoting positive Guest Relations through prompt, courteous and efficient service.

Review, recommend and suggest hiring, suspending, transferring, promoting, evaluating, disciplining and terminating all service Employees in a fair and equitable manner.

Responsible for listening to, evaluating and handling Guest complaints in a way that satisfies the guest to their satisfaction.

Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as Black Bear Casino internal controls, policies and procedures.

Responsible for maintaining a consistent and regular attendance record in accordance with Casino policy.

Report on work on time with accordance with Casino policy.

Promote self-development by participating in Education and Performance programs.

Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.

Encourage mutual respect among Employees by setting positive examples.

Maintain a professional reputation in the company and community.

Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.

Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.

Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.

Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.

Maintains a clean and organized work area.

Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Minimum Education Required

High School Graduate - GED

Minimum Experience Required

No Driver's License Required.

High School diploma or GED required.

Minimum Of 2 Years' Restaurant Experience Required.

1 year of Food & Beverage supervisory experience desired.

Must possess excellent communication, organizational and analytical skills.

Must be able to secure and maintain a Gaming license.

Must satisfactorily complete a probationary period.

Must be computer literate with specific proficiency in Microsoft applications.

Serv-Safe Certification preferred.

Alcohol awareness certification is preferred.

Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of Employees and/or other managers.

Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.

Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate responses.

Ability to communicate effectively orally and in writing is required.

Ability to work independently and establish priorities is required.

Attention to detail and accuracy is required.

Ability to establish professional and harmonious working relationships on all projects and with all parties involved.

Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation's Personnel Policies.

Subject to pre-employment and annual background checks.

Physical Requirement

While performing the duties of this job, the Employee is regularly required to:

• Talk and hear.
• See and adjust focus to include close, distance, depth, and peripheral visions.
• Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl.
• Handle objects, tools and controls; reach with arms and hands.
• Lift and/or move objects weighing up to thirty (30) pounds.
• Able to walk or run as needed.

While performing the duties of this job, the Employee is regularly exposed to:

• A low-to-moderate noise level.
• A moderate to loud noise level (public area)
• Secondhand cigarette, cigar smoke
• Chemical solutions such as cleaning and polishing compound.

Shift

Rotating

Number of Openings

1

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

Yes

Compensation

$21.34 - $24.01 / Hourly

Postal Code

55718

Job Type

Full Time

Place of Work

On-site

Requisition ID

53879

Job Benefits

• 401(K) retirement, dental insurance, vision plan, PTO, health insurance