Supervisor, Fire Area Service Support

Johnson Controls; Hauppauge (NY); On-site; USD 91,000 - 96,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Benefits from day one

Training opportunities

Collaborative team environment

Zero Harm safety policy

Employee discount programs

Job summary

Johnson Controls in New York State is seeking an Area Service Support Supervisor to lead the NYS Billing team, oversee billing, packaging invoices, and provide customer support for the NYS region.

You will drive branch outcomes using KPIs, optimize workflows, and ensure timely invoicing while mentoring schedulers. The role also covers HR tasks such as onboarding and payroll processes within the team.

Qualifications

• Strong communication skills in English, both written and spoken.
• Analytical abilities with MS Office, especially Excel and Power BI.
• Familiarity with Johnson Controls systems (Oracle ACE, Genesys, Optymus).
• Degree in Business Administration, Finance, or related field, or equivalent experience.
• 3-5 years of relevant industry experience including local branch administration.

Responsibilities

• Lead NYS Billing team to manage billing and invoice packaging for NYS customers.
• Ensure adequate team coverage and recruit/train staff to support local markets.
• Monitor KPIs, optimize workflows, and improve scheduling quality.
• Communicate strategy to front-line schedulers to achieve goals.
• Oversee HR processes for onboarding/offboarding, payroll, and records.

Skills

Verbal and written communication

Analytical skills

MS Office (Excel, Power BI)

Education

Business Administration / Finance degree

Tools

Oracle ACE

Genesys

Optymus

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• JCI Employee discount programs (The Loop by Perk Spot)

What You Will Do

As the Area Service Support Supervisor, you'll lead and motivate the NYS Billing team responsible for the billing, invoice packaging and support of the NYS area customer base. Your primary focus will be to ensure adequate coverage by managing your team to support local markets. Foster an inclusive culture that enhances performance through effective evaluation, training, and recruitment of your NYS team.

You will drive branch outcomes by utilizing key performance indicators and optimizing workflow processes. Your responsibilities will include monitoring progress, measure performance, and continuously seeking improvements to maximize productivity and ensure the quality of all scheduling activities. You will help shape and communicate our strategic initiatives to your front-liners to achieve our collective goals.

How You Will Do It

Drive branch outcomes

through key performance indicators and workflow processes. You will be responsible for monitoring progress, measuring, and seeking to improve throughput to ensure maximum productivity, as well as, to ensure the quality of invoice packages being sent out. You will help develop and deliver our strategy, effectively communicating it to our front-line schedulers to achieve the desired results.

• NYS On-hold Resolution You will monitor average days on hold and holds assigned to your team to ensure timely response and resolution.
• Manual Certified payroll management ensures the team can process and bill within a timely manner.
• PSA Account Review- achievement through limiting customer attrition of our specifically selected special billing customer base.
• Best-in-class customer serviceby overseeing coordinator adherence to our operating procedures, meeting rhythms, documentation requirements and customer confirmations through email and/or phone.

HR activities

Manage the coordination of HR processes such as on-boarding and off-boarding of employees, payroll processing, employee record updating, annual reviews, Leave of Absence (LOA) processes and the maintenance of all confidential personnel records.Assist our HR Team with any rollouts and administration of HR initiatives and programs.

Required

• Strong verbal and written communication skills
• Proficient analytical skills and adeptness with MS Office, particularly Excel and Power BI
• Familiarity with Johnson Controls systems (Oracle ACE, Genesys, Optymus)
• Degree in Business Administration, Finance, or a related field preferred, or equivalent work experience
• 3-5 years of relevant industry experience, including local branch administration

Preferred Candidates Will Have

• Previous supervisory experience leading administrative staff/schedulers
• Strong leadership competencies and organizational skills
• Ability to lead through change and embody the company's values to team members and customers

HIRING SALARY RANGE

$91,300-96,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.