Fire Install Service Supervisor

Johnson Controls; Austin (TX); On-site; USD 85,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with match

Paid time off and holidays

Job summary

Johnson Controls is hiring a Fire Service Supervisor in Austin to lead a field service team delivering high-quality, on-time service while upholding safety and customer satisfaction. You will coach technicians, coordinate dispatch, manage communications with customers, and pursue service growth opportunities.

Ideal candidates have 2+ years in fire systems/building automation, strong mechanical/electrical aptitude, and excellent communication skills.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in Fire systems/services/building automation, field service, maintenance, or a related technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and the ability to travel locally to customer sites.
• Ability to work in field environments, perform physical tasks, and lift up to 50 lbs.

Responsibilities

• Lead, coach, and develop a team of field service technicians through goal setting, one-on-one coaching, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls in partnership with coordinators to optimize routing, workload, and response times.
• Build strong customer relationships that support customer satisfaction, retention, and service growth opportunities.
• Promote a strong safety culture by supporting safety training, job hazard analysis, incident investigations, and compliance with company and regulatory standards.
• Track and report service metrics such as response time, first-time fix rate, backlog, and on-time completion, then act on the results.
• Ensure service documentation, work orders, and reporting are accurate, complete, and submitted in a timely manner.
• Manage resources to improve efficiency, reduce costs, and support service profitability.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.

Skills

Leadership experience

Communication

Scheduling & analytics

Education

High school diploma or equivalent

Tools

Scheduling systems

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Fire Service Supervisor

Johnson Controls creates smart, healthy, and sustainable environments by helping customers protect people, property, and critical operations. As a Fire Service Supervisor, you will lead a field service team that delivers high-quality, on-time service while supporting safety, customer satisfaction, and service growth.

Role Overview

This role is responsible for leading, coaching, and developing field service technicians so work is completed safely, efficiently, and to a high standard. You will balance team leadership, customer communication, dispatch coordination, and operational follow-through to keep service commitments on track and identify opportunities to grow the business.

Key Responsibilities

• Lead, coach, and develop a team of field service technicians through goal setting, one-on-one coaching, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls in partnership with coordinators to optimize routing, workload, and response times.
• Build strong customer relationships that support customer satisfaction, retention, and service growth opportunities.
• Promote a strong safety culture by supporting safety training, job hazard analysis, incident investigations, and compliance with company and regulatory standards.
• Track and report service metrics such as response time, first-time fix rate, backlog, and on-time completion, then act on the results.
• Ensure service documentation, work orders, and reporting are accurate, complete, and submitted in a timely manner.
• Manage resources to improve efficiency, reduce costs, and support service profitability.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.

How You Will Do It

• Own outcomes with accountability, safety, and integrity by setting clear expectations and following through on service quality, team leadership, and customer commitments.
• Focus on what matters by staying close to the work, removing obstacles for technicians and customers, and keeping priorities aligned to service needs.
• Improve every day by using performance data, candid coaching, and practical problem-solving to strengthen delivery and reduce recurring issues.
• Win as one team by building trust across sales, installation, engineering, operations, and field service so customers experience consistent support.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in Fire systems/services/building automateion, field service, maintenance, or a related technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and the ability to travel locally to customer sites.
• Ability to work in field environments, perform physical tasks, and lift up to 50 lbs.

Nice to Have

• Technical degree, certifications, or relevant college coursework.
• NICET or other industry credentials.
• Experience in fire protection, fire service, or a similar field operations environment.

Why Join Us

Join a team that values safety, teamwork, and continuous improvement while helping customers protect critical operations. Johnson Controls offers a competitive benefits package including medical, dental, and vision coverage, a 401(k) with match, paid time off, and holidays.

HIRING SALARY RANGE: $85,200k-118k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.