Supervisor, Financial Services Claims

American Bankers Insurance Company of Florida; United States; Remote; USD 56,000 - 94,000; Full time

Job summary

Assurant is seeking a strong people leader to guide a remote team of up to 15 claims adjusters supporting embedded financial-service benefits for a major client program.

You will coach, develop talent, and balance customer needs with claim quality, service levels, and operational improvements in a fast-moving environment. This remote U.S. role offers onboarding support and leadership visibility.

Qualifications

• High school diploma or GED.
• Adjuster license.
• 5+ years of claims-related experience.
• 2+ years of leadership experience managing people.
• Strong attention to detail and investigative skills.
• Excellent communication and negotiation skills.

Responsibilities

• Lead and support a team of up to 15 claims adjusters, setting clear expectations and fostering a positive, accountable environment.
• Oversee claims activities including administration, adjudication, compliance, investigations, and sound settlements.
• Use productivity, quality, and service data to identify trends and coach for improvement.
• Manage workload to meet service levels in a high-volume environment.
• Resolve escalations and serve as SME for processes and training.
• Communicate changes and provide ongoing support for system/process updates.
• Conduct performance reviews and support employee development.

Skills

People leadership

Coaching

Team management

Claims experience

Education

High school diploma or GED

Job description

Are you a people leader who enjoys helping teams perform at their best while navigating change? In this role, you will lead a team of claims adjusters supporting embedded financial-service benefits for a large, highly visible client program. You will create clarity in a fast-moving environment, coach employees through challenges, and help the operation continue to grow and improve. This is a strong opportunity for a leader who wants to make an impact beyond the daily workflow. You will balance customer needs, claim quality, service levels, employee development, and frequent technology and process enhancements. You will also have the support and visibility to contribute ideas, develop future leaders, and help build a best-in-class claims experience. What makes us different? Your work supports customers using valuable protections connected to their credit-card benefits, including travel and purchase-related coverage. You will join a growing operation where leaders are encouraged to identify smarter ways of working and influence how the business evolves. The team is investing in automation, AI-enabled capabilities, and new workflows while keeping sound decisions and the customer experience at the center. You will have meaningful opportunities to coach talent, build internal career pathways, and strengthen the future leadership pipeline. This is a remote U.S. opportunity with a collaborative leadership team and strong onboarding support.

What will be my duties and responsibilities in this job?

Lead and support a team of up to 15 claims adjusters, setting clear expectations and creating a positive, accountable, and collaborative team environment. Oversee claims activities, including administration, adjudication, compliance, investigations, and sound claim settlements based on coverage. Use productivity, quality, and service data to identify trends, understand performance barriers, and provide focused coaching and feedback. Manage team workload and help employees meet established service levels in a high-volume claims environment. Resolve non-routine claim escalations and serve as a subject matter resource for departmental processes, procedures, and training. Help employees apply frequent system, product, and process changes through clear communication, refreshers, and ongoing support. Conduct performance reviews, support employee development, resolve workplace conflicts, and foster engagement and continuous improvement. Partner across departments, participate in client meetings and audit reviews as needed, and contribute to special projects and operational improvements.

What are the requirements needed for this position?

High school diploma or GED. Adjuster license Five or more years of related experience in the function or a similar external activity. Two or more years of leadership experience and/or experience managing people. Attention to detail, advanced investigative skills, and the ability to handle multiple claims efficiently. Advanced communication and negotiation skills, with the ability to work effectively with a variety of people. Excellent problem-solving and decision-making skills, including the ability to make decisions and influence others. Demonstrated ability to provide coaching and feedback, build relationships, manage change, lead others through change, and empower diverse, winning teams.

What other skills/experience would be helpful to have?

Experience leading a team of approximately 12 to 15 employees in claims, insurance, warranty, financial services, benefits, or another regulated customer operation. Experience leading remote or geographically distributed employees. Experience using performance and quality data to identify root causes and create targeted coaching or training plans. Experience helping teams adopt automation, AI-enabled workflows, queue-based work assignment, or frequent system releases. Experience delivering training refreshers, process updates, calibrations, or change communications. Experience developing high-potential employees and supporting succession or career-development planning.

What are the working conditions and physical requirements of this job?

General office demands. This position is remote within the United States, with onsite presence as needed. Business needs may occasionally require schedule flexibility to support major releases, troubleshooting, client needs, or implementation planning.

Pay Range

Pay Range: $56,200.00 - $94,100.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.

Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.