Senior Account Executive

Assurant; United States; Remote; USD 88,000 - 147,000; Full time

Job summary

Assurant is seeking a Senior Account Executive in the United States to own and manage key client relationships and coordinate the launch and ongoing management of significant client programs.

You will lead cross-functional coordination across operations, IT, marketing, actuarial, and service teams, tracking KPIs and presenting results to stakeholders. Up to 15% travel is expected; pipeline requisition with ongoing applications.

Qualifications

• Bachelor’s degree required.
• Minimum 4 years of experience in account management, client success, program management, or related client-facing role.
• Minimum 3 years of experience interacting with mid-to-large clients.
• Proven client relationship management and stakeholder engagement skills.
• Proven project management and execution experience.
• Ability to analyze KPIs, performance metrics, and business results.
• Financial acumen and ability to discuss performance data with clients and internal stakeholders.
• Experience working across multiple functions in a complex business environment.
• Ability to thrive in implementation-focused environments and navigate ambiguity with confidence.

Responsibilities

• Own and manage key client relationships, serving as the primary point of contact for client needs and escalations.
• Coordinate implementation activities and ensure readiness for new client program launches.
• Lead project execution, requirements tracking, issue resolution, and ongoing program management.
• Present program results, recommendations, and business updates to client and corporate stakeholders.
• Develop and analyze key performance indicators (KPIs) and performance metrics.
• Lead Quarterly Business Reviews (QBRs) and other client-facing meetings.
• Partner with operations, IT, marketing, actuarial, service, and other internal teams to drive successful outcomes.
• Manage escalations and ensure timely communication and resolution of business-critical issues.

Skills

Account management

Client success

Program management

Stakeholder engagement

Project management

KPI analysis

Financial acumen

Cross-functional collaboration

Education

Bachelor’s degree

Job description

As a Senior Account Executive, you will play a critical role in supporting the implementation and ongoing management of significant new client programs. This role serves as the primary relationship owner and strategic coordinator between external clients and internal teams, ensuring successful program launches, operational excellence, and long‑term client satisfaction. You will act as the central point of coordination across operations, IT, marketing, actuarial, and service teams while helping drive measurable client outcomes.

Why Join Assurant?

At Assurant, you will join a collaborative, results‑driven team that values clear communication, strong leadership, and meaningful contributions. This role offers the opportunity to make an immediate impact by helping launch and grow important client programs, building trusted relationships with leading brands, and partnering with experienced colleagues across the business. You will gain broad exposure to a global organization while working in an environment where your ideas, initiative, and expertise can help shape successful outcomes for our clients and their customers.

What Will Be My Duties and Responsibilities in This Job?

• Own and manage key client relationships, serving as the primary point of contact for client needs and escalations.
• Coordinate implementation activities and ensure readiness for new client program launches.
• Lead project execution, requirements tracking, issue resolution, and ongoing program management.
• Present program results, recommendations, and business updates to client and corporate stakeholders.
• Develop and analyze key performance indicators (KPIs) and performance metrics.
• Lead Quarterly Business Reviews (QBRs) and other client‑facing meetings.
• Partner with operations, IT, marketing, actuarial, service, and other internal teams to drive successful outcomes.
• Manage escalations and ensure timely communication and resolution of business‑critical issues.

What Are the Requirements Needed for This Position?

• Bachelor’s degree
• A minimum of 4 years of experience in account management, client success, program management, or a related client‑facing role.
• A minimum of 3 years of experience interacting with mid‑to‑large clients.
• Proven client relationship management and stakeholder engagement skills.
• Proven project management and execution experience.
• Ability to analyze KPIs, performance metrics, and business results.
• Financial acumen and ability to discuss performance data with clients and internal stakeholders.
• Experience working across multiple functions in a complex business environment.
• Ability to thrive in implementation‑focused environments and navigate ambiguity with confidence.

What Other Skills/Experience Would Be Helpful to Have?

• Experience within the appliance industry.
• Background with OEM, warranty, service contract, protection‑plan, or client service organizations.
• Experience supporting large‑scale client implementations or program launches.
• Experience leading executive‑level presentations and strategic business reviews.

How Much Should I Expect to Travel?

• Up to 15% annual travel.

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Pay Range:

$88,000.00 - $147,000.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI‑enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.