Supervisor Finance Operations

Excellus BCBS; Town of De Witt (NY); Remote; USD 60,000 - 107,000; Full time

Job summary

An established industry player is seeking a Supervisor of Finance Operations to lead a dynamic team responsible for managing the end-to-end accounts receivable process. This pivotal role involves ensuring accuracy in membership information, overseeing cash reconciliation, and resolving complex financial issues. You will engage with clients and stakeholders to enhance recovery processes and drive improvements. The ideal candidate will possess strong analytical and communication skills, with a commitment to fostering a collaborative team environment. Join a company that values innovation, diversity, and excellence in a supportive workplace.

Qualifications

• 3+ years of experience in finance or accounting roles.
• Strong judgment and analytical skills required.

Responsibilities

• Lead the Accounts Receivable team and oversee reconciliation.
• Resolve escalated issues and manage collection efforts.

Skills

Analytical Skills

Communication Skills

Organizational Skills

Interpersonal Skills

Customer Service

Education

Bachelor’s degree in Accounting

Bachelor’s degree in Finance

Bachelor’s degree in Business

Tools

MS Office

Job description

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Job Description: This position leads a staff responsible for the end-to-end accounts receivable process, including cash/payment reconciliation, workflow management, problem resolution, quality audits, and pursuing outstanding balances. The role involves reviewing client accounts, analyzing billings against payments, resolving balances, and working with internal and external stakeholders to recover at-risk debt.

Essential Accountabilities:

• Ensure membership information accuracy and reconcile received payments
• Lead the Accounts Receivable team, oversee reconciliation, variance resolution, and pursuit of outstanding balances
• Monitor team productivity and quality
• Resolve escalated issues and complex problems
• Document processes and train staff, identify process improvements
• Maintain effective relations with clients, brokers, and internal departments
• Participate in cross-functional projects and audit requests
• Perform billing, reconciliation, and variance analysis
• Manage collection efforts and resolve aged receivables
• Engage in debt resolution discussions with external parties
• Lead initiatives to improve recovery processes and policies
• Oversee collection of payments and address account delinquencies
• Maintain records of collection activities
• Conduct client meetings for billing issues and resolutions
• Analyze financial data for reporting and identify improvement opportunities
• Support compliance with legislative and regulatory requirements
• Lead staff meetings and perform other duties as assigned

Minimum Qualifications:

• Three (3) years of related experience
• Bachelor’s degree in Accounting, Finance, Business, or related field; or equivalent experience
• Customer service experience preferred
• Strong judgment, communication, analytical, organizational, and interpersonal skills
• Proficiency in MS Office

Physical Requirements:

• Ability to work at a workstation for extended periods and travel as needed

We promote diversity and inclusion, encouraging underrepresented groups to apply. Our culture values compassion, pride, excellence, innovation, and fun. Compensation includes a salary range of $60,410 to $106,929, with additional benefits. Remote work opportunities may be available.