Supervisor-Finance Help Desk (****remote available****)

Talentify.io; United States; Remote; USD 70,000 - 85,000; Full time

Job summary

A leading company in healthcare is seeking a Help Desk Supervisor to enhance team efficiency and customer satisfaction. This role involves overseeing help desk operations, managing ticket queues, and implementing workflow improvements. Candidates should have a bachelor’s degree and at least 3 years of relevant experience in IT support, along with strong problem-solving and communication skills.

Qualifications

• Minimum of 3 years in a help desk or IT support role with supervisory or lead experience.
• Familiarity with ticketing systems and help desk software.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Oversee the help desk ticket queue to ensure timely responses.
• Assist agents with troubleshooting and complex cases.
• Serve as the first escalation point for technical issues.

Skills

Problem-solving

Communication

Organizational skills

Education

Bachelor’s degree or equivalent work experience

Tools

Ticketing systems

Help desk software

Microsoft Excel

Salesforce

PowerPoint

Job description

Employer Industry: Healthcare

Why consider this job opportunity:
- Salary up to $85,000 annually
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on team efficiency and customer satisfaction
- Engage in operational monitoring and improvements within the help desk team

What to Expect (Job Responsibilities):
- Oversee the help desk ticket queue to ensure agents respond and resolve issues within established timeframes
- Assist agents with troubleshooting and problem-solving on complex cases to ensure prompt resolution
- Serve as the first escalation point for technical issues within the help desk team
- Compile weekly performance summaries on help desk ticket resolution and operational metrics
- Implement improvements to help desk workflows to enhance ticket resolution speed and customer satisfaction

What is Required (Qualifications):
- Bachelor’s degree or equivalent work experience
- Minimum of 3 years in a help desk or IT support role with supervisory or lead experience
- Familiarity with ticketing systems and help desk software
- Proficiency with Microsoft Excel, Salesforce, PowerPoint, and other productivity software
- Strong problem-solving skills and excellent communication abilities

How to Stand Out (Preferred Qualifications):
- Knowledge and experience with Salesforce and UKG
- Highly organized and detail-oriented
- Ability to manage multiple tasks in a fast-paced service-focused environment
- Adaptable and responsive in assisting team members with problem-solving

#Healthcare #ITSupport #CareerOpportunity #TeamDevelopment #CustomerSatisfaction

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