Supervisor Environmental Services - Full-Time Mid-Shift

Yale NewHaven Health; New London (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

Yale NewHaven Health seeks an Environmental Services Supervisor to manage day-to-day EVS operations and coordinate activities with other departments. You will supervise staff, assign duties, and ensure areas are cleaned to standard while adhering to union contracts and hospital policies.

Responsibilities include rounds for quality assurance, coaching staff, handling disciplinary actions, conducting evaluations, coordinating training, interviewing hires, leading daily meetings, and driving

Qualifications

• High School diploma or GED completed.
• 2 years of prior supervisory experience preferred; Two years broad customer service experience required.
• Ability to conduct excellent customer service when dealing with patients, families, visitors, physicians and staff.

Responsibilities

• Supervise EVS staff to ensure all work is completed; assign daily duties and revise assignments based on staffing.
• Determine if work quality meets standards through daily rounds and QA checks.
• Experience handling customer calls, complaints and requests; problem-solve to resolve issues.
• Interpret hospital/department policies and union contract to manage and approve employee activities.
• Conduct daily staff meetings and manage employee schedules; approve time-off requests.
• Conduct disciplinary actions/coaching as required; perform/complete performance evaluations on the shift.
• Identify training needs; coordinate and ensure training requirements are met.

Skills

Customer service

Team supervision

Education

High School / Ged Completed

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Manage The Day To Day Activities Of The Environmental Services Department. Resolve Employee And Workflow Issues. Coordinate Evs Activities With Other Departments; Problem-Solve To Meet Department And Customer Needs. Ensure All Areas Are Cleaned As Scheduled And To An Acceptable Level. Manages And Disciplines Employees According To Union Contract And Hospital Policies. Maintains Documentation Regarding Work Performance Of Employees On An Ongoing Basis.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Supervise Evs Staff To Ensure All Work Is Completed; Ensure Staff Is In Assigned Areas Performing Assigned Duties; And Revise Assignments Daily Based On Available And Changing Staffing.
• 2.Determine If Work Quality Meets Standards Through Daily Rounds And Quality Assurance Checks.
• 3.Problem-Solve To Resolve Customer Calls, Complaints And Requests.
• 4.Interpret Hospital/Department Policies And Union Contract To Manage And Approve Employee Activities.
• 5.Resolve Employee Disputes And Work Issues Presented By Staff.
• 6.Initiate And Conduct All Disciplinary Actions/Coachings Required On The Shift.
• 7.Complete And Conduct Performance Evaluations For All Employees On The Shift In A Timely Manner.
• 8.Determine And Coordinate Training Needs Of All Employees; Ensure Training Requirements Are Met.
• 9.Interview And Select Employees For Hire With Department Director.
• 10.Conduct Daily Staff Meetings.
• 11.Create And Manage Employee Schedule; Approve Pto, Sick And Special Time-Off Requests.
• 12.Review And Revise Written Work Assignments Based On Changing Conditions.
• 13.Identify And Initiate Process Improvements Using Blue Belt Techniques.
• 14.Propose And Write Department Procedures.
• 15.Support And Promote All Hospital And Department Initiatives.
• 16.Notify Director And Other Supervisors Of Operational Issues Occurring During Shift.
• 17.Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department/Unit.

Qualifications

EDUCATION

High School / Ged Completed.

EXPERIENCE

2 Yrs Prior Supervisory Experience Preferred; Two Years Broad Customer Service Experience Required.

LICENSURE

Not Applicable

SPECIAL SKILLS

Ability To Conduct Excellent Customer Service When Dealing With Patients, Families, Visitors, Physicians And Staff.