Environmental Services Lead

Aurora Health Care; Milwaukee (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Aurora Health Care is seeking an Environmental Services Technician with lead responsibilities to coordinate housekeeping operations across hospital areas. You will supervise staff, monitor schedules, maintain supply levels, and ensure clean, safe environments for patients, families and staff through adherence to EVS procedures and service standards.

Ideal candidates bring strong communication and organizational skills, a commitment to outstanding patient service, and the ability to work

Qualifications

• High School diploma or equivalent.
• Leadership experience preferred.
• 3 years housekeeping experience in a healthcare or related setting.

Responsibilities

• Confer with supervisory staff on assignments and planning.
• Verify completion of duties by EVS staff.
• Assist in scheduling and staffing of EVS.
• Adjust daily schedule to ensure proper coverage.
• Maintain equipment and supplies cleanliness.
• Communicate performance and issues to leadership.
• Support patient and family satisfaction in line with EVS goals.

Skills

Communication

Organization

Customer service

Instruction communication

Education

High School Diploma

Leadership experience preferred

3 years housekeeping experience

Job description

Major Responsibilities:

1. Confers, plans ahead with supervisory staff, on job assignments, projects and activities.
2. Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
3. Responsibility for assisting in scheduling of the Environmental Services staff.
4. Adjusts the daily schedule to ensure proper staffing in all areas.

Functions as Environmental Services Tech, knowing all positions/responsibilities within department. When in a lead role:

1. Role in Hazardous Materials, spills and disaster plans
2. Assists in competencies
3. Monitor Bed Tracking
4. Monitors lunch and breaks
5. Liaison between EVS and customers/staff as needed
6. Coordinate projects/set ups
7. Assist with room inspection high touch, etc.
8. Issues key, pagers, equipment, etc
9. Makes suggestions for work improvement

Supply and equipment use and maintenance.

1. Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures
2. Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working for the next shift use and maintenance of all equipment.

Communicate to leadership associate performance, conduct, issues, etc.

Customer Satisfaction - Demonstrates a commitment to satisfying customer needs and exceeding customer expectations. Continues to improve patient and customer satisfaction scores.

1. Maintains courteous and pleasant attitude to patients, families and other contacts.
2. Utilizes appropriate chain of command in resolving complaints, grievances
3. Maintains confidential patient and departmental information.
4. Present department in a positive manner to all contacts.
5. Utilizes AIDET with both Internal Customers and External Customers.
6. Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates.
7. Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations.
8. Displays patient and tact when dealing with other hospital personnel.

Trains associates and assists in Department Orientation Process.

1. Maintains licenses and certifictes as appropriate
2. Fullfills operating unit, competencies, and required training.

Education/Experience Required:

• High School diploma or equivalent
• leadership experience preferred.
• 3 years experience with at least one in Housekeeping

Knowledge, Skills & Abilities Required:

• Good communication skills
• Good organizational skills
• Excellent customer service skills
• Must be able to communicate instructions N/A

Physical Requirements and Working Conditions:

Team player Able to work with all levels of personnel Demonstrates flexibility Projects a positive attitude Willing to learn, cooperate Self motivated Demonstrates initiative Good communication skills. Written and verbal Thinking consistent with Advocate Mission, Values, Philosophies and quality concepts EVS product and equipment knowledge Potential exposure to hazardous materials

Job responsibility involve walking, standing, bending, climbing and lifting throughout the work day. Ability to perform medium lifting: up to 35 pounds occasionally and/or 10 to 15 pounds frequently and/or up to 10 pounds constantly.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.