Supervisor Environmental Services- Full Time (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 50,000 - 60,000; Full time

Job summary

As a Supervisor of Environmental Services at a leading casino resort, you will oversee the cleaning staff, manage cleanliness standards, and ensure exceptional customer service. This role demands strong leadership skills, the ability to address service issues swiftly, and a commitment to employee development. You will be responsible for training team members and maintaining high service standards in a vibrant hotel environment.

Benefits

Paid Time Off

401(k)

Medical, Dental, Vision, Life & Disability Insurance

Qualifications

• Minimum two years of supervisory experience.
• Ability to communicate clearly both verbally and in writing.
• Knowledge of cleaning equipment and procedures.

Responsibilities

• Supervises cleaning staff and assigns duties.
• Trains Marble Cleaning Specialists and Casino Cleaning Persons.
• Addresses employee performance issues and provides coaching.

Skills

Customer service skills

Communication

Leadership

Problem-solving

Education

High School graduate or equivalent in experience

Tools

Cleaning equipment

Job description

Supervisor Environmental Services- Full Time (Harrah's Atlantic City)

Atlantic City, NJ, United States (On-site)

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Job Description

ESSENTIAL FUNCTIONS:

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Responsible for training of Marble Cleaning Specialists, Heavy Duty Cleaning Specialists and Casino Cleaning Persons and Supply Room Attendants. Administers policies and procedures. Ensures fair treatment in accordance with company and departmental policies. Supervises the signing in and out of all keys. Schedules cleaning staff and assigns duties for cleaning of hotel and casino areas. Responsible for checking work of crew to ensure proper level of cleanliness. A security escort is required should these persons perform these functions in a restricted casino area. May assist with scheduling and payroll input/tracking for Wardrobe staff and/or supervise a shift in the absence of the Wardrobe Supervisor.

EDUCATION/SKILLS/EXPERIENCE:

Ability to clearly and concisely communicate, both verbally and in writing. Two (2) years prior experience in a supervisory capacity. High School graduate or equivalent in experience. Knowledge of cleaning equipment and procedures.

DISCLAIMER:

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”

Salary Requisition

COMPENSATION & BENEFITS:

Starting Rate $50,000

Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance ** Benefits for u nion p ositions are subject to Collective Bargaining Agreement**

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Job Info

• Job Identification 69783
• Job Category Facilities Management
• Posting Date 06/26/2025, 06:15 PM
• Apply Before 09/26/2025, 04:00 AM
• Job Schedule Full time
• Locations Harrah's Atlantic City (On-site)