Supervisor - Environmental Services

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

Grand Falls Casino & Golf Resort is seeking a hands-on Housekeeping Supervisor to direct and mentor a crew, inspect work areas and ensure our stringent cleanliness standards across the facility.

You will train staff, schedule duties, provide input for evaluations, and perform daily cleaning of casino floor, restrooms, kitchens, dining rooms, event center, and hotel areas. Full-time, 12-hour shifts, 15 days on/15 days off, with a focus on guest experience.

Qualifications

• Experience leading housekeeping teams and maintaining high cleanliness standards.
• Ability to train staff, organize schedules and provide performance input.
• Commitment to guest service and a positive, service-oriented attitude.

Responsibilities

• Direct and mentor a housekeeping crew, inspecting work areas and guiding improvements.
• Train, schedule, assign duties and provide input for performance evaluations.
• Ensure clean and safe environments across casino floor, restrooms, kitchens, dining rooms, event center, and hotel areas.
• Handle daily projects and collaborate with EVS management as needed; maintain inventory and recycling programs.

Skills

Leadership

Guest service

Training & mentoring

Scheduling

Attention to cleanliness

Communication

Self-direction

Job description

This is a \"hands-on\" position responsible for directing, leading and mentoring by example a crew of housekeeping team members performing numerous cleaning and sanitation duties. This person will inspect all work areas and provide feedback and guidance ensuring the entire facility meets our stringent standards and expectations. Work closely with the EVS manager assisting in training, scheduling, assigning duties, providing input for performance evaluations, and making recommendations for increased productivity and efficiency. Providing and ensuring a clean and safe environment for all guests, and staff is critical. General daily duties include: cleaning of Casino floor, offices, restrooms, kitchens, dining rooms, event center, outdoor facilities and all other associated areas, as well as keeping track of inventory and supplies, and participating in recycling and garbage programs. Ultimate responsibility is to ensure the customer is impressed with the cleanliness of our facility, and has an exceptional experience during their time in our facility.

Essential Functions

• Work 15 days per month, have 15 days off.
• Full-time, 12 hour shift.
• Provide exceptional guest service to all customers at all times.
• Cleans restrooms multiple times each day including floors and fixtures.
• Cleans all gaming devices, tables and chairs associated with the Casino floor.
• As needed and as directed cleans ash trays and removes trash from the gaming area.
• Daily cleans slot bases to remove soils and evidence of use.
• Will be directed by multiple individuals not always including their direct supervisor and must be capable of self directing and doing what is needed when it is needed.
• Must be courteous, knowledgeable, honest, credible, reliable and respectful of all.
• Cleans all associated support areas including back of house offices and restrooms as needed /directed.
• Does daily projects as directed and as needed including areas of hotel, kitchen any areas associated with GFCGR.
• Will provide restorative services when emergencies arise and may need to work alternate hours.
• Cleans dining venues when not in operation including floors, table bases, chairs, wall and ceiling finishes.
• Is responsible to shore up others cleaning in this area and ensure that it looks new and clean daily.
• Is to be a cohesive part of a service oriented team with a positive attitude that is quality minded and customer focused.

Required

• Pre-employment drug test required, arranged for by Grand Falls upon offer of employment.

Schedule

Varies

Grand Falls Casino & Golf Resort ® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.