Supervisor, Enrollment Services Operations

Community College Career Connect; Pasadena (CA); On-site; USD 99,000 - 122,000; Full time

Job summary

Pasadena City College is seeking a Supervisor, Student Enrollment Services Operations to oversee daily enrollment services and ensure efficient, student-centered processes across multiple modalities.

The role involves supervising staff, managing budgets, and guiding data-driven improvements in enrollment, admissions, retention, and related services; collaboration with IT and Institutional Effectiveness is essential.

Qualifications

• Bachelor's degree is required in Education/Business Administration/Information Technology or a closely related field.
• Five (5) years of progressively responsible experience providing technical and instructional support and services to college-age and/or adult students.
• One (1) year in a lead capacity in a college learning center/lab.

Responsibilities

• Oversees daily enrollment services operations and service delivery across all college locations.
• Leads staff supervision, budgeting, and personnel management.
• Develops reports, monitors enrollment trends and identifies bottlenecks for improvement.
• Ensures FERPA compliance and data privacy across processes and platforms.
• Coordinates outreach and communication to enhance enrollment and student success.

Skills

Student information systems

Enrollment platforms

FERPA compliance

Team leadership

Customer service

Data analysis

Project management

Budget management

Reporting and documentation

Communication

Education

Bachelor's degree in Education, Business Administration, Information Technology or related field

Job description

Pasadena City College

Pasadena City College
Salary: $99,307.68 - $122,057.28 Annually Management Association M-4
Job Type: Classified Administrator
Job Number: 10561
Location: 1570 E. Colorado Blvd., Pasadena, CA
Department: Student Services
Closing: 9/18/2026 11:59 PM Pacific

Under the direction of the Dean of Enrollment Services, the Supervisor, Student Enrollment Services Operations is responsible for the daily operations and service delivery of the Student Services Offices. This position ensures efficient and student-centered processes in enrollment, admissions, retention, and related services across all college locations including dual enrollment. The Supervisor serves as a liaison between students, staff, and faculty, and supports the Dean in managing personnel, technology systems, compliance, customer service, and continuous improvement initiatives. The role includes supervision of staff, coordination of office functions, implementation of enrollment-related policies and procedures, project management, and data monitoring. The Supervisor also provides direct support to students, creates reports, identifies bottlenecks, and recommends improvement, ensures service across multiple modalities and platforms, and monitors customer service goals.

Essential Duties

• Leads and manages enrollment-related projects, ensuring timely completion and alignment with institutional goals.
• Coordinates daily front-line operations, ensuring timely and accurate service delivery.
• Monitors and maintains student records systems and enrollment databases.
• Assists in the development and implementation of enrollment policies and procedures.
• Supports the Dean in managing budgets, staffing plans, and operational goals.
• Serves as a resource for students and staff regarding enrollment processes and problem resolution.
• Coordinates communication and outreach related to enrollment deadlines, procedures, and updates.
• Develops methods to market student services to faculty, staff, administrators, board members, current students, and prospective students to assist in increasing enrollment, retention, persistence, and completion of educational objectives.
• Creates and coordinates communication plans for the student's journey to increase timely milestone completion.
• Utilizes data analysis to identify enrollment trends and equity gaps, persistence rates, and completion metrics, with a focus on addressing and closing equity gaps.
• Ensures compliance with Family Educational Rights and Privacy Act (FERPA) and other federal, state, and institutional regulations.
• Participates in campus committees and initiatives related to student success and enrollment management.
• Collaborates with the Information Technology and Institutional Effectiveness departments to ensure data integrity and reporting accuracy.
• Provides direct support to students by addressing inquiries, resolving issues, and guiding them through enrollment processes.
• Creates and analyzes reports to monitor enrollment trends, service efficiency, and student satisfaction.
• Provides training towards the improvement of department services.
• Identifies bottlenecks in enrollment workflows and recommend opportunities for improving the student experience.
• Ensures students are effectively served across multiple modalities and platforms, including in-person, online, and hybrid environments.
• Monitors and ensures achievement of customer service goals across Student Services Offices.
• Directly manages all aspects of employee lifecycle including recruitment, transfers, suspensions, layoffs, recalls, promotions, terminations, task assignments, performance evaluations, rewards, disciplinary actions, and grievance resolution, ensuring adherence to company policies and legal requirements.
• Performs related duties as assigned.

Minimum Qualifications

• A bachelor's degree in Education, Business Administration, Information Technology or a closely related field from an accredited college or university.
• Five (5) years of progressively responsible experience providing technical and instructional support and services to college-age and/or adult students
• One (1) year in a lead capacity in a college learning center/lab.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency with student information systems and enrollment platforms.
• Familiarity with federal and state compliance requirements related to student records.
• Background in leading teams, coaching staff, and evaluating performance.
• Strong grasp of communication techniques and customer engagement practices.
• Understanding of institutional procedures, policies, and academic scheduling.
• Experience tracking budgets and supporting operational efficiency.
• Competence in managing projects using structured methodologies and tools.
• Capability to detect inefficiencies and drive continuous process improvement.
• Expertise in delivering student services through multiple channels and formats.
• Talent for energizing and guiding diverse teams under pressure.
• Aptitude for evaluating and refining administrative workflows.
• Effectiveness in engaging with a wide range of campus stakeholders.
• Capacity to interpret complex rules and translate them into actionable procedures.
• Fluency in leveraging digital tools to improve service outcomes.
• Commitment to discretion and ethical handling of sensitive student data.
• Skill in coordinating all phases of a project lifecycle.
• Ability to produce data-driven insights for strategic planning.
• Focus on removing barriers to student success through operational enhancements.
• Dedication to maintaining service quality across in-person and virtual environments.

PHYSICAL ABILITIES AND WORK ENVIRONMENT

• Employees work in an office environment with moderate noise levels, and controlled temperature conditions.
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

ENVIRONMENTAL ELEMENTS

• Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.
• This is primarily a sedentary office classification, however; standing and walking between work areas may be required.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, or calculator and to operate standard office equipment.
• Positions in this classification may occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.
• Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Core Competencies:

• Enrollment Services Expertise
• Operational Leadership and Supervision
• Student-Centered Service Delivery
• Process Improvement and Efficiency
• Policy Implementation and Compliance
• Technology and Data Systems Proficiency
• Communication and Collaboration
• Project and Change Management

Salary Range

M-4

Additional Information

• Successful applicants must provide proof of eligibility to work in the United States.
• Successful completion of background check including Live Scan and Tuberculosis (TB) assessment/screening.
• Pasadena Area Community College District will not sponsor any visa applications.
• Applicants must be available for interviews at Pasadena City College at no cost to the District.
• Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Office of Human Resources directly at [phone].
• The Pasadena Area Community College District does not discriminate in the educational programs and activities operated by the District or in employment procedures and practices of the District.
• The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E. Colorado Blvd., Pasadena, CA 91106.
• Crime awareness and campus security information are available from Campus Police. (Public Law 101-542).
• The Pasadena Area Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled.
• An applicant, who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified. General inquiries regarding the position and/or District employment should be directed to the Office of Human Resources.

PASADENA AREA COMMUNITY COLLEGE DISTRICT

Equal Opportunity, Title IX, Section 504 Employer