Associate, Enrollment Services

Houston City College; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Houston City College is seeking an Enrollment Services Associate to coordinate and manage college enrollment services across multiple sites. The role involves advising students on admissions, assessments, and financial aid processes, and ensuring compliance with state reporting.

The ideal candidate must have a Bachelor's degree, relevant experience in Enrollment Services, and strong skills in MS Office and information management systems.

Qualifications

• Bachelor’s degree required.
• 2 years’ work experience in Enrollment Services or Student Services preferred.
• Valid Texas Driver License.

Responsibilities

• Advise students in the enrollment process including admissions and registration.
• Represent the College at community recruitment events.
• Develop internal controls for Enrollment Services.
• Coordinate compliance with state and federal reporting.

Skills

MS Office Programs

Information Management Systems

Budget Management

Advanced proficiency in personal computers and data entry

Education

Bachelor's degree

Job description

JOB SUMMARY

The Enrollment Services Associate is responsible for working closely with College Officials in coordinating and managing college enrollment services at multi‑college sites, including registration, admissions, student records, testing referrals, and compliance of state reporting.

ESSENTIAL FUNCTIONS

• Advise and assist students in the enrollment process (admissions, assessment, financial aid, advisement, registration, orientation, etc.).
• Represent the College at community recruitment and retention events.
• Coordinate with the district and various entities to reconcile data for state and federal reporting to ensure compliance and meet accountability requirements.
• Implement departmental goals based on the College Strategic Plan.
• Develop and implement effective and efficient internal controls in Enrollment Services.
• Provide admissions testing referrals for pre‑ and post‑test assessments (i.e., standardized tests approved by the Coordinating Board).
• Establish, implement, and monitor security procedures for securing transcript materials, validating, and issuing official college transcripts and verifications.
• Monitor and process the Never Attended report according to District guidelines for accurate Federal Financial Aid reporting.
• Research, recommend, and process approval or denial of refund petitions.
• Coordinate and conduct college/department trainings regarding enrollment services.
• Assist with interviewing, hiring, and training.
• If applicable, schedule, supervise, and evaluate staff.
• Monitor staff functions.
• If applicable, input and approve time and labor data for staff.
• Promote college retention by screening and providing information on withdrawal processes, Texas Success Initiative (TSI) requirements, standardized test reinstatement, and TSI regulatory compliance (e.g., check status at initial contact, set milestones and groups, enter test scores, activate terms, track audit exceptions).
• Coordinate efforts in maintaining regulatory compliance of TSI.
• Disseminate information on college policies and procedures related to student enrollment.
• Maintain confidentiality of information in business processes related to students, faculty, and staff (e.g., FERPA, employee records).
• Represent the College in various District, College, State, and National organizations in matters relating to enrollment management.
• Perform other duties, tasks, and assignments as required.

QUALIFICATIONS

• Education & Experience
  • Bachelor’s degree required
  • 2 years’ work experience in Enrollment Services or Student Services in a college setting preferred
• Licensing & Certification
  • Valid Texas Driver License
• Special Skills
  • MS Office Programs
  • Information Management Systems
  • Budget Management
  • Advanced proficiency in the use of personal computers, data entry, training, troubleshooting, and query information
• Competencies
  • Delivering High Quality Work
  • Accepting Responsibility
  • Serving Customers
  • Supporting Organizational Goals
  • Driving Continuous Improvement
  • Acting with Integrity
  • Thinking Critically
  • Managing Change
  • Communicating Effectively

WORKING CONDITIONS

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input, and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215.

EEO STATEMENT

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation, or veteran’s status. The above statement applies to all personnel positions.

Contact: Sandra Jacobson, Director EEO/Compliance, Title IX Coordinator, Office of Equal Opportunity and Title IX, 713 718.8271, [e-mail].