Supervisor, Employee Support

Duval Schools; Jacksonville, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Duval County Public Schools is seeking a senior administrator to oversee and administer key employee support services in Jacksonville, FL. Responsibilities include experience verification, substitute staffing operations, and vendor contract management, ensuring compliance with laws and district requirements.

The role leads fingerprinting, background screening, volunteer screening, and records maintenance while driving process improvements and efficient service delivery to support district

Qualifications

• Bachelor's degree from an accredited college or university; Master's preferred.
• Three years' experience in school administration or human resources with staffing experience preferred.
• Knowledge of district and public school HR policies, procedures, systems and regulations.

Responsibilities

• Oversee and administer employee support services including experience verification and substitute staffing operations.
• Direct fingerprinting and background screening to ensure compliance with laws and district requirements.
• Oversee volunteer screening and serve as the liaison with district vendors.
• Design and supervise employee records maintenance, ensuring accuracy, confidentiality, and accessibility.
• Provide leadership and process improvements to support service delivery and objectives.

Skills

HR policies

Civil Service Rules

Data analysis

Communication skills

MS Office

Supervisory skills

Research skills

Statistical analysis

Process design

Meeting facilitation

Data interpretation

Team management

Independent judgment

Policies development

HR programs

Education

Bachelor's degree

Master's degree preferred

Job description

Responsible for overseeing and administering key employee support services, including experience verification reviews, substitute staffing operations and vendor contract management. Directs fingerprinting, background screening to ensure compliance with applicable laws, regulations, and district requirements. Oversees volunteer screening, approval, ensuring a safe and compliant environment for students and staff. Designs, implements, and supervises employee records maintenance functions, ensuring the accuracy, integrity, confidentiality, and accessibility of personnel records. Provides leadership, process improvement, and operational oversight to support efficient service delivery and organizational objectives.

Essential Functions

• Supervises and trains assigned staff, conducts performance appraisals, makesemployment and discipline recommendations, and coordinates work assignments.
• Evaluates, analyzes, and oversees substitute contract and maintenance of substitutetracking systems through vendor.
• Updates documentation, staffing guidelines, and procedures for substitute vendor.
• Generates, reviews, and analyzes substitute and employee absence trends andprovides recommendations for improvement processes.
• Processes, reconciles, and approves payment of substitute staffing invoices.
• Oversees operations and maintenance of files. Ensures laws and statutesfor personnel records and public records laws are followed. Generates and analyzesemployee lists to ensure all files are in compliance.
• Processes, reconciles, and approves payment of fingerprinting and backgroundchecking invoices.
• Oversees the district’s screening of volunteers and serves as the Liaison between the district and volunteer vendors.

Qualifications

Education: Bachelor's degree from an accredited college or university. Master's degree preferred.

Experience: Three (3) years experience in school administration or human resources with experience in staffing preferred.

Certifications & Licenses: NA

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of district and public school human resources policies, procedures, systems, processes, laws, and regulations
• Knowledge of Civil Service Rules & Regulations and Collective Bargaining Agreements
• Knowledge of human resources management theories, principles, practices, and procedures
• Knowledge of quantitative and statistical analysis techniques
• Strong oral, written, and interpersonal communication skills
• Strong word processing, spreadsheet, and presentation software skills
• Strong supervisory management skills
• Strong research, analytical, interpreting, and application skills
• Strong auditing, research, and statistical analysis skills
• Strong mathematical skills
• Strong process, workflow, and procedure design skills
• Strong process, workflow, and procedure design skills
• Ability to facilitate meetings
• Ability to analyze and interpret data
• Ability to manage team activities
• Ability to exercise sound independent judgment
• Ability to read, understand, interpret, analyze, apply, and implement provisions of collective bargaining agreements, and Civil Service & Personnel Rules and Regulations
• Ability to develop and recommend employee and educational policies
• Ability to develop, monitor, and evaluate human resources processes and procedures
• Ability to analyze, develop, recommend, and implement human resources programs and systems

Become one of Duval County Public Schoolsdedicated professionals who make a difference in the lives of children every day. Whether it’s as a teacher, bookkeeper, counselor, maintenance worker, or one of dozens of other roles, Team Duval employees work together to ensure children achieve academic excellence and are prepared to succeed in life, college, and their careers.

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