Supervisor (Emergency Department) 3:00pm-11:30pm

Boston Children's Hospital; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Dental and vision insurance

401(k)/403(b) retirement plan

Tuition reimbursement

Paid time off

Job summary

Boston Children's Hospital is seeking an Emergency Department Supervisor for an evening rotating shift, with possible overnight coverage during planned events. The role requires prior staff supervision experience and a track record of improving patient access and service quality.

Responsibilities include leading administrative support, managing records and payroll tasks, and maintaining compliance with hospital policies.

Qualifications

• Supervises and leads the department's administrative support staff.
• Ensures strong patient experience and resolves scheduling issues.
• Maintains department data, reports and policies.
• Trains new personnel and communicates policy changes.

Responsibilities

• Oversees clerical and administrative operations for the department.
• Supports patient scheduling and access to care.
• Maintains electronic and paper records; ensures data accuracy.
• Generates reports and participates in quality/compliance reviews.
• Manages payroll related tasks and administrative forms.

Skills

Staff supervision

Customer service

Payroll & reporting

Data entry & analysis

Education

Associate degree or equivalent, Bachelor’s preferred

Tools

Recordkeeping systems

Job description

Position Summary/ Department Summary:

Emergency Department Supervisor. Evening rotating shift (can include weekends/holidays). Please note there may be occasional times when you would have to cover overnight shifts during planned downtimes and roll-outs. We are open to hiring someone with a non-healthcare background, but prefer someone who has experience managing a team previously.

Key Responsibilities:

• Supervises and leads work of support staff, overseeing the clinical administrative support services for department. Plans, prioritizes and delegates work assignments and monitors performance, providing feedback and guidance as needed. Recommends, implements and maintains interoffice systems/policies and procedures; and assists in development and implementation of departmental administrative policies and procedures. Trains and orients new personnel and communicates changes in hospital and departmental policies and procedures.
• Monitors clinic activity to ensure the best possible patient experience. Assists the staff with resolving customer service and scheduling issues. Responds to patient’s concerns and needs, offering the best possible appointment options and resolution. Responds to situations requiring escalated service response.
• Monitors and maintains department electronic and paper recordkeeping systems, including highly sensitive/critical administrative and financial data and employee information. Oversees input of information into computer databases and spreadsheets, monitors data validity and compiles, prints and distributes periodic reports and other information as needed. Evaluates, recommends and implements changes or upgrades in systems as appropriate. Serves as a Super User for clinical floor and participates in Joint Commission/Environment of Care preparations and rounds.
• Collects and compiles data from diverse sources, performs calculations, creates spreadsheets, graphs and charts, prepares analyses for supervisor's review and performs other related duties as assigned.
• Organizes and maintains daily administrative operations of department. Prepares, verifies and monitors departmental payroll and maintains related records. Prepares periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements, according to established schedules. Monitors employee review dates, terminations and other personnel actions and initiates required forms and documents. Initiates, routes and tracks administrative forms such as purchase orders and payments.
• Monitors and maintains department supply inventory and computer equipment. Purchases standard departmental supplies and equipment repair services within established budget allocations. Evaluates and recommends purchase of equipment and non routine supplies. Serves as liaison to support service departments to request and coordinate provision of needed services.

Bloodborne Pathogen Exposure

Minimum Qualifications Education:

Associate's or equivalent experience, Bachelors preferred

Experience:

2 years work experience required

Benefits:

• Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
• Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Salary Information:

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.