Supervisor, E-Commerce Fulfillment

Lucasmuseum; Vernon (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Lucasmuseum in California is seeking a Supervisor, E‑Commerce Fulfillment to oversee direct-to-consumer order fulfillment, ensuring efficiency and compliance with service standards. You will lead the fulfillment staff and optimize workflows for a seamless customer experience.

Responsibilities include supervising e-commerce operations, maintaining inventory accuracy, and training staff. The ideal candidate will have over two years of experience in a similar environment and possess strong leadership and analytical skills, with a commitment to diversity and inclusion.

Qualifications

• 2+ years of warehouse, fulfillment, distribution, or eCommerce operations experience.
• Valid driver’s license and clean driving record required.
• Strong understanding of fulfillment workflows and shipping operations.

Responsibilities

• Supervise daily e-commerce fulfillment operations including order picking.
• Monitor order flow for accurate and timely fulfillment.
• Ensure compliance with shipping documentation and standards.

Skills

Warehouse operations

E-commerce fulfillment

Customer service

Inventory management

Team leadership

Analytical skills

Tools

Warehouse Management Systems (WMS)

Order Management Systems (OMS)

Microsoft Office

Job description

Supervisor, E‑Commerce Fulfillment

Reporting to the Assistant Manager, Warehouse, the Supervisor, E‑Commerce Fulfillment leads the daily execution of direct‑to‑consumer fulfillment operations, ensuring online customer orders are processed accurately and efficiently in compliance with service standards. The role leads the fulfillment staff, optimizes workflows, and supports a seamless customer experience from order placement through delivery and returns.

Responsibilities

• Supervise daily e‑commerce fulfillment operations, including order picking, packing, shipping, replenishment, and returns.
• Monitor order flow to ensure accurate, timely, and efficient fulfillment.
• Partner with the Warehouse Manager on staffing, labor allocation, and operational priorities during peak periods and promotional events.
• Ensure shipping documentation, carrier labels, tracking information, and orders are processed accurately and in compliance with standards.
• Maintain inventory accuracy by resolving discrepancies and partnering with Inventory Control on variances.
• Maintain organized, safe, and efficient fulfillment workspaces.
• Safely operate company vehicles and transport merchandise between warehouse, retail, and off‑site locations.
• Plan delivery routes, communicate updates, and maintain required vehicle inspections and documentation.
• Support receiving, replenishment, cycle counts, and inventory movement as needed.
• Monitor fulfillment performance metrics, including order accuracy, productivity, turnaround time, backlog management, and shipping timeliness.
• Resolve fulfillment issues, shipping delays, damaged orders, and customer escalations promptly and professionally.
• Ensure a positive customer experience through quality packaging, order presentation, and delivery execution.
• Support continuous improvement initiatives to enhance operational efficiency, scalability, and customer satisfaction.
• Train, coach, and support fulfillment staff on procedures, safety, productivity, and service standards.
• Collaborate with Retail Operations and other cross‑functional teams to address inventory, order, and operational needs.
• Communicate operational updates, risks, and delays to leadership.
• Ensure compliance with company policies, safety procedures, OSHA requirements, and fulfillment best practices.
• Participate in operational planning and the implementation of new processes, systems, and tools.

Qualifications

• 2+ years of warehouse, fulfillment, distribution, or eCommerce operations experience, preferably within a high‑volume retail environment.
• Valid driver’s license and a clean driving record required.
• Working knowledge of safe driving practices and transportation compliance requirements.
• Previous supervisory, team lead, or shift leadership experience preferred.
• Familiarity with eCommerce platforms, order management systems (OMS), warehouse management systems (WMS), and shipping software.
• Strong understanding of fulfillment workflows, inventory management practices, and shipping operations.
• Ability to prioritize tasks, manage competing deadlines, and adapt quickly in a fast‑paced environment.
• Strong analytical, organizational, and problem‑solving skills with high attention to detail.
• Effective communication and interpersonal skills with the ability to lead and motivate teams.
• Proficiency with Microsoft Office and operational reporting tools preferred.
• Ability to lift and move merchandise and remain active throughout scheduled shifts as required.
• Flexible availability including evenings, weekends, holidays, and peak business periods as needed.
• Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members.
• Passion for supporting efficient retail operations that align with the Museum’s mission, brand, and values.

Work Environment

This role is performed primarily in a public‑facing museum retail environment with frequent interaction with visitors, staff, vendors, and other museum departments. The retail space may be active and fast‑paced, particularly during weekends, holidays, exhibitions, programs, and special events. May require early mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods during scheduled shifts.
• Ability to lift, carry, unpack, and restock merchandise up to 30 pounds.
• Ability to bend, reach, climb step stools as needed, and perform repetitive motions associated with POS operation, packaging, tagging, and merchandising.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Equal Opportunity, Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB)

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.