Lead, E-Commerce Fulfillment

Fanatics; Sunnyvale (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Fanatics seeks a Lead, E-Commerce Fulfillment to drive day-to-day fulfillment workstreams including batching, picking/packing, shipping, and inventory replenishment on the floor.

This hands-on leadership role requires coaching teams, ensuring SLA adherence, and resolving issues in a fast-paced DTC environment. You will monitor throughput, train new hires, and collaborate with the inventory and supervisor teams to optimize operations.

Qualifications

• 1–3 years in fulfillment, warehouse, or distribution.
• Prior lead or senior associate experience preferred.
• Experience in DTC / e-commerce fulfillment preferred.
• Ability to lead teams in a metric-driven, fast-paced environment.
• Strong communication and problem-solving skills.
• Comfort working on the floor most of the shift.

Responsibilities

• Lead daily execution of assigned DTC fulfillment workstream.
• Assign labor and balance workload during the shift.
• Ensure orders meet SLA, accuracy, and quality standards.
• Monitor backlog and bottlenecks; adjust staffing.
• Use Extensiv WMS to monitor workflow and report metrics.
• Train and coach associates on standard work and safety.
• Escalate risks impacting SLA or customer experience.

Skills

Fulfillment leadership

Communication skills

Problem-solving

On-floor leadership

Tools

WMS Extensiv

Job description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

The Lead, E-Commerce Fulfillment is responsible for leading day-to-day execution of assigned fulfillment workstreams (Batching, Picking/Packing, Shipping, or Inventory/Replenishment) to ensure orders are processed accurately, efficiently, and on time. This role acts as the primary point of contact for associates on shift, drives productivity and quality, and escalates operational issues as needed. This is a hands-on leadership role requiring strong floor presence and the ability to coach, prioritize, and problem-solve in a fast-paced e-commerce environment.

Key Responsibilities

Operational Execution

• Lead daily execution of assigned DTC fulfillment workstream
• Assign labor, manage task prioritization, and balance workload throughout the shift
• Ensure orders are processed in accordance with SLA, accuracy, and quality standards
• Monitor backlog, throughput, and bottlenecks; adjust staffing as needed
• Support batching and wave execution in coordination with batching associates

People Leadership

• Provide on-the-floor direction, coaching, and feedback to associates
• Train new hires and cross-train associates across fulfillment functions
• Reinforce standard work, safety, and compliance expectations
• Support performance management through real-time feedback and documentation
• Serve as escalation point for associate questions and issues during shift

Quality & Accuracy

• Ensure pick, pack, and ship accuracy standards are met
• Support root cause analysis for errors, rework, and customer-impacting issues
• Partner with Inventory team on discrepancies, shortages, and corrections
• Maintain high standards for handling high-value or priority orders as required

Systems & Reporting

• Use WMS (Extensiv) and related systems to monitor workflow and exceptions
• Report shift performance metrics to Supervisor
• Identify process gaps and recommend continuous improvement opportunities
• Ensure accurate system transactions and adherence to SOPs

Collaboration & Escalation

• Partner with Supervisor to execute daily labor plan
• Coordinate with other Team Leads to balance cross-functional workload
• Escalate risks impacting SLA, safety, or customer experience
• Support special workflows as needed (e.g., peak volume, priority orders)

Required Qualifications

• 1–3 years of fulfillment, warehouse, or distribution experience
• Prior lead, senior associate, or informal leadership experience preferred
• Experience in DTC / e-commerce fulfillment strongly preferred
• Ability to lead teams in a fast-paced, metric-driven environment
• Strong communication and problem-solving skills
• Comfort working on the floor for the majority of the shift

Preferred Qualifications

• Experience with WMS systems (Extensiv preferred)
• Experience in multi-shift operations
• Familiarity with batching, wave planning, and inventory processes
• Exposure to high-volume or high-accuracy fulfillment environments